Hostess/waitress - Nagpur, India - Ovens & Barrels Clubs Pvt Ltd

Ovens & Barrels Clubs Pvt Ltd

Verified Company

Nagpur, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Hostess in a Pub

Responsibilities:

Guest Greeting:

Warmly welcome guests upon arrival, providing a positive first impression.
Manage the pub's entry and ensure a smooth flow of guests.

Reservation Management:

Handle reservations, ensuring accuracy and efficient table allocation.
Maintain an organized reservation system and communicate effectively with the serving staff.

Seating and Accommodation:

Escort guests to their tables, offering assistance with seating arrangements.
Ensure the pub's seating plan is optimized for efficient service.

Guest Communication:

Provide information about the pub's offerings, including daily specials and promotions.
Communicate wait times and any relevant information to waiting guests.

Customer Service:

Assist in creating a friendly and welcoming atmosphere for patrons.
Respond to guest inquiries and requests with professionalism and courtesy.

Collaboration with Staff:

Coordinate with servers, bartenders, and kitchen staff to manage the overall guest experience.
Communicate special requests or preferences to the serving team.

Queue Management:

Manage guest queues during peak hours, ensuring an organized and fair waiting system.
Keep track of waiting times and update waiting guests regularly.

Maintaining Cleanliness:

Keep the hostess station and waiting area clean and organized.
Monitor and assist with overall cleanliness in the entry and waiting areas.

Assisting with Events:

Support the coordination of special events or promotions hosted by the pub.
Work with the management team to ensure events run smoothly.

Qualifications:

Customer Service Skills:

Excellent customer service and interpersonal skills.
Ability to handle guest interactions with professionalism and courtesy.

Communication:

Strong verbal communication skills.
Ability to convey information clearly and concisely.

Organization:

Strong organizational skills to manage reservations and seating efficiently.
Ability to multitask in a fastpaced environment.

Team Player:

Collaborative attitude and ability to work well with other staff members.
Willingness to assist in various tasks to ensure smooth operations.

Adaptability:

Ability to adapt to changing situations and handle unexpected challenges.
Flexibility to work evenings, weekends, and holidays.

Appearance:

Professional and wellgroomed appearance.
Adherence to any dress code or uniform policies.

The role of a Hostess in a pub is crucial in creating a positive and welcoming atmosphere for guests.

This position requires a combination of excellent customer service, organizational skills, and the ability to collaborate with the pub's staff to ensure a seamless and enjoyable experience for patrons.

Job Types:
Full-time, Permanent, Fresher

Salary:
From ₹8,000.00 per month

Benefits: