Inbound Officers - Chennai, India - Ascendz HR Solutions

Ascendz HR Solutions
Ascendz HR Solutions
Verified Company
Chennai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Role:

  • Answer inbound calls and assist customers with their Queries/Request/Complains.
  • Raise Request & Complaints on behalf of the customer in the CRM tool.
  • Generate leads and educate customers about new products & their benefits.
  • Maintain and adhere to compliance guidelines
  • Capture problem indicators, highlight and suggest improvement
  • Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy
  • Maintain adequate knowledge levels on products, processes and systems used
  • Ensure sales target are met
  • Skills Required:
  • Excellent verbal communication skills
  • Ability to comprehend, capture as well as interpret basic customer information
  • Strong customer service focus
  • Knowledge of Banking / Credit cards preferred

Work Timings:
Shifts (Starting 6.30 am), Open to work in shifts / rotational offs (For Female shift window will be 8:00 am to 8:00 pm)

Languages Required:
English + Hindi (compulsory).


Education:
Graduates (Any stream)


Salary bracket:
LPA.


Salary:
₹400, ₹450,000.00 per year


Benefits:


  • Provident Fund

Schedule:

  • Day shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Chennai,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Experience:

- total work: 1 year (preferred)


Speak with the employer
More jobs from Ascendz HR Solutions
See all jobs of Ascendz HR Solutions