Customer Support Executive - Chennai, India - A1 Marketing
![A1 Marketing](https://contents.bebee.com/public/img/noimg-businessx400.jpg)
1 month ago
Description
Responsibilities:
- Provide fast and effective communications with Partners, Clients and Vendors
- Educate partners and clients on the Marketing Services products and processes
- Keeping track of completed and pending work within our task management platform
- Provide world class customer service for our partners and their clients
- Maintain product knowledge and awareness
- Work with local businesses regularly to improve their online presence
- Conduct onboarding calls with local businesses to gather information and execute the services ordered
- Work with local businesses to assess and implement a digital marketing strategy
- Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary
- Create and speak to reports outlining fulfilled services and proof of performance
- Create and publish social media content for many businesses in a variety of verticals
- Coordinate feedback from partners on product suggestions
Skills and Qualifications:
- 1+ years experience in customer service
- Digital marketing experience for local business
- Proficient knowledge of social media (Twitter, Facebook, etc.)
- Excellent written and verbal communication skills
- Exceptional organizational skills and attention to detail
- Ability to work independently as well as collaborate within a team
- Independent decision maker; Can take calculated risks and deal with ambiguity
- Takes initiative to improve processes and try new things
- Ability to work independently with mínimal supervision within a strong team environment
- A technical aptitude and an ability to learn new processes quickly
- Would Be A Plus:_
- Experience in web design, usability and content optimization is an asset
- Proficiency with WordPress and experience with Adobe creative suite (Photoshop, InDesign) is an asset
- Knowledge of the Digital Advertising industry must be able to speak to campaigns performance and navigate through the platforms
- Experience running Digital Advertising campaigns on platform an asset (Facebook, Google, YouTube, Display network, LinkedIn etc)
- Knowledge of Google Analytics and metrics analysis an asset
Salary:
₹20, ₹30,000.00 per month
Benefits:
- Health insurance
- Paid time off
- Provident Fund
Schedule:
- Monday to Friday
- Night shift
Speak with the employer
- Health insurance
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