Customer Service Representative - JP Nagar, Bengaluru, Karnataka, India - Accrete Globus Technology

Accrete Globus Technology
Accrete Globus Technology
Verified Company
JP Nagar, Bengaluru, Karnataka, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

COMPANY PROFILE


Accrete Globus Technology is an India based SAAS-product company that is involved in the Development and Marketing of 6Orbit - A Cloud-based process automation tool.

The company operates in the Indian domestic market and offers an alternative to traditional ERP tools.


Job Location:
Bangalore


Experience:
6months-3 yrs


Responsibilities

  • Handle incoming calls from clients reporting issues on their ERP system or requesting new
features to be added.


  • Experience handling customer service calls in an international BPO will be an added
advantage


  • Need to assign tickets, understand issues and resolve them on calls and follow up with
technical team and other related team for the updates of the activities.


  • Need to be adaptive to frequent process updates and must be a fast learner with a zeal for finance related topics
  • Should be able to comprehend and understand issues by self without much intervention


from the customer and focus on FCR and CSAT to enable we give the best in class experience for the client.


Requirements:


  • Need to have at least 6months -2 years of experience in an International BPO (inbound / outbound) with more emphasis on customer service.
  • Experience in ERP systems would definitely be an added advantage. Knowledge of taxes ,
TCS, TDS, GSTR reports, accounting terms is highly desirable.


  • Should have excellent communication and written skills in English and Hindi along with any of the following regional languages as well -
    Tamil / Telugu / Kannada / Malayalam / Marathi
  • Need to be able to be available on calls for longer bouts in a day
  • Should have a go-setter attitude and should be bold on calls
  • Good analytical and reasoning skills

Salary:
₹300, ₹500,000.00 per year


Benefits:


  • Cell phone reimbursement
  • Provident Fund

Schedule:

  • Day shift
  • Fixed shift

Supplemental pay types:

  • Performance bonus

Education:


  • Bachelor's (preferred)

Experience:

- total work: 1 year (preferred)


Language:


  • English (preferred)
  • Hindi (preferred)
  • Kannada (preferred)

Work Location:
In person
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