Customer Relationship Executive- After Sales Service - Surat, Gujarat, India - WHITELION SYSTEMS PVT LTD

WHITELION SYSTEMS PVT LTD

Verified Company

Surat, Gujarat, India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Customer Relationship Executive

Function:
Service Department

Reporting To:

HOD

Base Location:
Surat

Education:
Any Graduate

Experience (in years):0 to 2

Preferred industry of work experience:
Any

Responsibilities:

-
Ticket Generation: Create and manage service tickets accurately to document customer issues and requests. Assign service tickets to Field Service Executives based on location, availability, and expertise. Follow up on open tickets to ensure timely resolution and customer satisfaction.
-
Feedback Collection:Conduct follow-up calls to customers to gather feedback on service and product experiences. Record feedback and suggestions, and report trends and recurring issues to the management team. Use feedback to identify areas for improvement and share actionable insights with relevant departments.
-
Customer Relationship Management: Build and maintain strong customer relationships by demonstrating empathy, patience, and a commitment to resolving issues. Keep accurate records of customer interactions, transactions, and feedback. Proactively communicate with customers to update them on service progress or product updates.

Job Types:
Full-time, Permanent

Salary:
Up to ₹30,000.00 per month

Benefits: