Front Office Executive - Nashik, India - Paradigm Consultancies

Paradigm Consultancies

Verified Company

Nashik, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

We Are Hiring
**Designation:
- ** Front Office Executive : Hotel

**Location:
- ** Nashik

**Salary:
- **12, ,000

**Experience:
- ** 0-1 Years

**Education:
- **High school diploma or equivalent; additional education or certification in hospitality is a plus.

**Responsibilities:
- **
Guest Service:Greet guests with a warm and friendly demeanor upon arrival.
Provide information about the hotel's facilities, services, and local attractions.
Address guest inquiries, requests, and concerns promptly and professionally.
Ensure guests have a pleasant and memorable stay.

Verify guest information, preferences, and special requests.
Maintain accurate and up-to-date reservation records.
Handle group bookings and special arrangements as needed.

Check-In and Check-Out:
Assist guests with the check-in and check-out process efficiently.
Collect necessary guest information and payment details.
Issue room keys and provide instructions for amenities and services.
Handle billing and settle guest accounts accurately.

Room Allocation:
Assign rooms based on guest preferences, availability, and room type.
Coordinate with housekeeping to ensure rooms are clean and ready for guests.
Manage room changes and upgrades as necessary.

Front Desk Operations:
Maintain the front desk area in a clean and organized manner.
Manage incoming and outgoing telephone calls and messages.
Handle mail and packages for guests.
Maintain a secure environment and follow safety protocols.

Cash Handling:
Handle cash transactions, including room charges, deposits, and refunds.
Balance the cash drawer at the beginning and end of each shift.
Maintain accurate financial records.

Guest Feedback and Complaint Resolution:
Solicit guest feedback and reviews to ensure a high level of satisfaction.
Address guest complaints and resolve issues promptly and effectively.
Report recurring problems or concerns to the management.

Shift Handover:
Provide detailed information and updates to the incoming shift to ensure a smooth transition.
Communicate any pending tasks or issues.

**Language:
- **English, Hindi and Marathi

Immediate Joining

Full Time

Salary:
₹12, ₹20,000.00 per month

Schedule: