Mc- L3- Service Support - Akurdi, Pune, Maharashtra, India - Bajaj Auto

Bajaj Auto
Bajaj Auto
Verified Company
Akurdi, Pune, Maharashtra, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Experience:
Years


Location:
AkurdiMaharashtra


Nature of Job:
After-Sales


Job role:
Product & Field Support


INTERACTION WITH STAKEHOLDERS
***
Internal

External

Direct

  • Service field team
  • Dealers and workshop staff
  • Plant QA /CQA
  • Warranty Dept.
    KEY COMPETENCIES

Technical/

  • 1. Knowledge of automobile Preferably 2 Wheeler technology & terminology.
    Functional
  • 2. Sound knowledge of electronics and electricals and working with scanning tools. 3. Ability to handle product technical issues. 4. Service process knowledge. 5. Data Analytical Skill
    Behavioural
  • 1. Continuously Raise the Bar 2. Ensure results with speed and perfection 3. Strong communication skills 4. Enthusiasm for learning 5. Cross functional interaction is expected
    IT skills
  • Proficiency in Excel and Power point
    KEY RESPONSIBILITIES

A


Product quality improvement:

  • Early failure tracking
  • PDI Report Calibration at Plant
  • Establish issues with concerned agencies (CQA/Plant) and arrange for validated failed Parts
  • Monthly product performance report
  • Product information technical alerts
  • Product Field fix adherence & tracking
  • Tracking failures post countermeasure action.
  • Field Visit for product Issue capturing & proving
  • CFT
    B.

Warranty:

  • Warranty rejection reduction & Skew analysis.
  • High Skew dealer warranty Audit.
  • Dealers staff training on warranty process & discipline.
    C.

Repair Quality improvement at workshops:

  • Part replacement skew analysis
  • Replacement / skew part study.
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