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    Senior Support Engineer - Pune, India - Pitney Bowes

    Pitney Bowes
    Pitney Bowes Pune, India

    1 week ago

    Default job background
    Description

    JOB DESCRIPTION
    At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

    We have amazing people who are the driving force, the inspiration and foundation of our company.

    Our thriving culture can be broken down into four components:

    Client. Team. Win. Innovate.
    We actively look for prospects who:


    • Are passionate about client success.
    • Enjoy collaborating with others.
    • Strive to exceed expectations.
    • Move boldly in the quest for superior and best in market solutions.
    Job Description:

    Use your skills working with Dot Net experience to develop and maintain large scale client facing enterprise distributed applications.

    As a software engineer you will be part of a support and development team ensuring the transactional parts of our systems are always up and available.

    This position is located at our Pune office.
    The Job
    Technical Support

    :

    Provide vital technical support to both internal teams and external customers.

    Ensure the seamless operation of software products by diagnosing and resolving complex technical issues promptly.

    Address customer-reported problems effectively.

    Root Cause Analysis

    :

    Conduct root cause analysis to identify the underlying reasons for technical issues.

    Use analytical skills to prevent future problems and enhance system stability.

    Automation and Scripting

    :

    Develop and implement scripts to automate system verifications.

    Manage data imports and exports, ensuring smooth integrations with third-party systems.

    Continuous Improvement

    :

    Collaborate with product teams to recommend enhancements based on findings.

    Contribute to the product's continuous improvement by providing technical expertise.

    User Experience Enhancement

    :

    Execute necessary maintenance tasks to enhance the overall user experience.

    Ensure optimal performance of software applications through careful analysis and proactive measures.

    Support operationally large scale .Net applications for meeting defined SLAs.

    Production support of client facing application that spans across 20+ countries

    Design, develop, code and test software systems, or applications for software as when needed.

    Practice Agile methodologies

    Collaborate with developers, interaction and visual designers, and business stakeholders to deliver responsive user experiences on schedule.

    Design, build, and maintain efficient, reusable, and reliable operational automation process and code.

    You will be responsible to ensure the best possible performance, quality, and responsiveness of applications.

    Identify bottlenecks and bugs, and devise solutions to mitigate and address these issues.

    Work with a team of individuals who provide Production Support and Maintenance of some Enhancement implementation.

    Maintain and update standard documentation.

    Support customers by responding within the designated service-level agreement (SLA) to incoming calls, chat, and web-based inquiries.

    Willing to work in rotational shifts including supporting rotational weekend on calls.

    Qualifications & Skills required
    Strong knowledge of .NET web framework
    UG - B. Tech/B.E./MCA

    3-6 years developing and supporting web-based applications.

    Proficient in .Net/.Net Core and Microsoft SQL Server.

    Familiar with understand monitoring tools – Dynatrace, SCOM, Pager Duty.

    Familiar with have understand of DevOps tools – Jenkins, Ansible.

    Familiar with AWS cloud platform and supporting cloud infrastructure and services.

    Strong understanding of support processes with SLAs, ERT, ORT.

    Ability to triage and publish RCAs for scalable systems issues.

    Experience with popular web application frameworks.

    We will:


    • Provide the will
    :

    opportunity to grow and develop your career


    • Offer an inclusive environment that encourages diverse perspectives and ideas
    • Deliver challenging and unique opportunities to contribute to the success of a transforming organization
    • Offer comprehensive benefits globally
    (

    )
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