Jobs
>
Chennai

    Senior Officer Chat Operations - chennai, India - Citi

    Citi
    Citi chennai, India

    1 week ago

    citi background
    Full time
    Description

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
    Responsibilities:

  • Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi's clients
  • Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
  • Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
  • Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
  • Support expansive and diverse array of products and services
  • Assist with ongoing Lean and process improvement projects
  • Resolve complex problems based on best practice/precedence, escalating as needed
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

    • Qualifications:

  • 2-4 years of relevant experience
  • Proficient in Microsoft Office
  • Comprehensive knowledge of Dispute process
  • Ability to work unsupervised and apply problem solve capabilities
  • Ability to work occasional weekends to support Pega releases and COB testing
  • Working knowledge of Pega and/or G36 functionality, Continuity of Business (CoB) testing, and creating and resolving Trust Receipts (TR's)
  • Demonstrated analytical skills and mathematical knowledge
  • Consistently demonstrates clear and concise written and verbal communication skills

    • Education:

  • Graduation with 15 years of formal education

    • This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

    Job Family Group:

    Operations - Core

    Job Family:

    Operations Support

    Time Type:

    Full time

  • 12542 Citicorp Services India Private Limited

    Senior Officer Chat Operations

    1 week ago

    12542 Citicorp Services India Private Limited chennai, India

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination ...

  • Citi

    Assistant Manager Chat Operations

    1 week ago

    Citi chennai, India Full time

    The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this ro ...

  • Citi

    Senior Officer Chat Operations

    3 weeks ago

    Citi Chennai, India Full time

    The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination ...

  • 12542 Citicorp Services India Private Limited

    Assistant Manager Chat Operations

    1 week ago

    12542 Citicorp Services India Private Limited chennai, India Full time

    The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this ro ...

  • TransUnion

    Rep I

    3 weeks ago

    TransUnion Chennai, Tamil Nadu, India

    TransUnion's Job Applicant Privacy Notice · **What We'll Bring**: · Rep I with GCC Chennai · **What You'll Bring**: · - Experience as a highly efficient voice contact center agent in an inbound call center is preferable (Previous Chat experience - Advantageous), that will profess ...

  • DBS Bank

    Customer Service Executive

    2 weeks ago

    DBS Bank Chennai, India

    **Business Function** · Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the maj ...

  • Guardian Life Insurance Company

    Associate - Customer Service

    2 weeks ago

    Guardian Life Insurance Company Chennai, India

    Job Description: · - 100% of production time to be spent logged in on calls or web chat · - Answer calls, chats & mails with an approach to deliver positive customer satisfaction · - Articulate complex client plans and provisions in a simplified and understandable manner helping ...

  • TrueDad Global Technologies Private Limited

    Customer Delight Executive

    1 week ago

    TrueDad Global Technologies Private Limited Chennai, India

    **What do I need?** · - Good communication skills · - Fair analytical skills · - Energetic · - Operational excellence · - Experience up to 2 years Customer Chat Support Specialist · - Startup Experience Required · - Graduate · **What will I be doing?** · - Enhance Customer Experi ...

  • FXCM

    Operations Associate

    3 weeks ago

    FXCM Chennai, Tamil Nadu, India

    Vacancy No · - VN1044 · Employment Type · - Regular Full-Time · Location · - Chennai · Job Details · Primary responsibilities include (not limited to): · - Review customer documents · - Resolve various alerts while conducting KYC · - Activate new customer trading accounts · - Tra ...

  • Tradu

    Operations Associate

    3 weeks ago

    Tradu Chennai, Tamil Nadu, India

    Vacancy Name · - Operations Associate · Vacancy No · - VN1044 · Employment Type · - Regular Full-Time · Location · - Chennai · Job Details · Primary responsibilities include (not limited to): · - Review customer documents · - Resolve various alerts while conducting KYC · - Activa ...

  • Glory Power Solutions Pvt Ltd

    International Non-voice Process

    1 week ago

    Glory Power Solutions Pvt Ltd Chennai, India

    **We are hiring for** **International Non-voice process (Technical chat Support)** · **Should have knowledge in** **broadband, Internet Connection, Television, troubleshooting, etc.,** · **Note: Fluent in English is must.** · **5 days of working 2 days of rotational week off(Nigh ...

  • Trivium Education Services

    Online Tutor-part Time

    3 weeks ago

    Trivium Education Services Chennai, India Part time

    Hi , · We are in the process of hiring part time Maths online tutors for our US based client. It's a chat based process where you have to take tutoring sessions. · **Job Description: · - ** · - Online tutoring (Graduation/Post Graduation) for US Students · - This process is chat ...

  • TargetBay

    Customer Success Executive(Voice

    1 week ago

    TargetBay Chennai, India

    **Technical Chat**: · - Own the onboarding and implementation process for our most strategic clients, setting them up for a successful long-term partnership with us. · - Serve as the client's project manager for the assigned accounts · - Coordinate with the developers and resolve ...

  • GUVI Geek Networks, IITM Research Park

    Session Coordinator Intern

    2 weeks ago

    GUVI Geek Networks, IITM Research Park Chennai, Tamil Nadu, India

    **Experience in EdTech Industry is an added advantage.** · **Job Summary**: · We are seeking a detail-oriented and proactive Webinar Session Coordinator to join our Operations team. The Session Coordinator will play a vital role in managing Webinar sessions in hosting programs an ...

  • NTT DATA

    Bpo Supervisor

    2 weeks ago

    NTT DATA Chennai, India

    Nature of Work · Accountable for the day-to-day Contact center multi-channel Operations of Life Insurance products - managing processes, improvement programs and initiatives. · Manages a staff of professional level team members supporting Contact center channels · Defines roles a ...

  • vajro

    Video Designer

    1 week ago

    vajro Chennai, India

    **What is the opportunity?** · We are huge fans of people who possess the customer first approach and exhibit the ability to raise the · standards. Now that's exactly how nimble and facilitating we'd like our Quality Analyst to be. Sounds like · you? · agents who deal with new pr ...

  • Recbots

    Process Trainer

    3 weeks ago

    Recbots Chennai, India

    **Position**:Process Trainer (Chat Process) · **Exp: 1+ Years exp as a process trainer** · **Notice: Immediate** · **Location: Chennai** · - Carry assessments of skill levels, and knowledge training needs of different process groups of employees. · - Designing and delivering of v ...

  • The Hive - Flexible Workspace

    Sales Executive

    3 weeks ago

    The Hive - Flexible Workspace Chennai, India

    Chennai, Tamil Nadu Sales Business Development Full Time · **About the Role** · Description of Role(s): · **CRM and Lead Management**: · - Manage inbound lead channels efficiently - inbound calls, chat platform, WhatsApp · - Understand client needs / requirements and convey to Sa ...

  • Autoliv Tunisia

    Operations Purchasing Buyer Steering Wheel Europe

    3 weeks ago

    Autoliv Tunisia Tamil Nadu, India

    Autoliv's primary goal is to Save More Lives. Our products never get a second chance. This is why we can never compromise on quality. We are working to increase vehicle safety by developing seatbelts, airbags and steering wheels and you can be part of our team as **Operations Pur ...

  • Sectigo, Inc.

    People & Talent Partner

    1 week ago

    Sectigo, Inc. Chennai, Tamil Nadu, India

    Who We Are: · At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night. · **"When people think Online trust management, they think Sectigo because we offer our customers **unparalleled** peace of mind."** · How we show up ...