IT Support Executive - Sanpada, Navi Mumbai, Maharashtra, India - API Holdings

API Holdings

Verified Company

Sanpada, Navi Mumbai, Maharashtra, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

As an IT support executive for corporate users, you will be responsible for delivering technical assistance to corporate users and RPL staff, ensuring the smooth functioning of IT systems, and resolving IT-related issues promptly.

This role requires excellent communication skills, technical expertise, and a strong customer service orientation to support our RPL teams effectively.

Any Graduate

Proven experience (2-3 years) in providing IT support,

Excellent problem-solving and troubleshooting skills.

Customer-focused with outstanding communication and interpersonal abilities.

Ability to work independently and as part of a team.

Detail-oriented and well-organized.

Willingness to work in shifts or extended hours, if required

Help Desk Support:

Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
Provide prompt and efficient resolution of hardware, software, and networkrelated issues.
Act as the first point of contact for warehouse staff seeking technical assistance, both in person and remotely.
Provide prompt and efficient resolution of hardware, software, and networkrelated issues.

Troubleshooting and Problem Resolution:

Diagnose and resolve technical issues reported by warehouse personnel related to computers, printers, scanners, and other IT equipment.
Escalate complex problems to the IT team or vendors when necessary and follow up to ensure timely resolution.

Inventory Management:

Maintain an accurate inventory of IT hardware, software licenses, and related equipment used in the warehouse.
Assist in the procurement and deployment of new IT assets as needed.

Data Security and Backup:

Ensure data security measures are followed, including regular backups of critical systems and data.
Assist in implementing security protocols to protect sensitive information.

User Training and Documentation:

Conduct training sessions for Lab personnel on IT procedures, best practices, and software usage.
Maintain documentation for IT processes, troubleshooting guides, and user manuals.

6- Active directory management

8-Server Administration

9-Firewall and Networking knowledge.

Job Types:
Full-time, Permanent

Pay:
₹250, ₹350,000.00 per year

Benefits: