Customer Service - Noida, India - BillFree Labs Private Limited

BillFree Labs Private Limited

Verified Company

Noida, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Key Responsibilities:

Customer Support:

Respond to inquiries and provide information to B2B clients promptly and professionally.
Assist clients with product/servicerelated questions and issues.
Resolve problems and concerns in a timely manner to ensure customer satisfaction.

Onboarding Processing:

Manage the onboarding process, including onboarding entry, tracking, and coordination with clients.
Ensure accurate and timely delivery of services to B2B clients.
Work closely with the sales teams to address any servicerelated issues.

Relationship Building:

Cultivate and maintain strong relationships with B2B clients.
Act as a liaison between clients and internal departments to facilitate smooth communication.
Identify opportunities for upselling or crossselling based on client needs.

Problem Resolution:

Investigate and resolve customer complaints or issues effectively.
Collaborate with other departments to address complex problems and ensure a satisfactory resolution.
Proactively identify recurring issues and work towards implementing permanent solutions.

Communication:

Provide regular updates to clients regarding service status, promotions, and relevant information.

Documentation:

Maintain accurate and uptodate customer records in the company's database.
Document customer interactions, issues, and resolutions for future reference and continuous improvement.

Feedback Collection:

Gather feedback from B2B clients to understand their needs, preferences, and areas for improvement.
Share relevant feedback with internal teams to enhance products, services, and overall customer satisfaction.

Qualifications:

Bachelor's degree in Business, Marketing, or a related field preferred.
Proven experience in customer service, preferably in a B2B environment.
Strong communication and interpersonal skills.
Detailoriented with excellent problemsolving abilities.
Familiarity with CRM software and order processing systems.
Ability to work collaboratively in a teamoriented environment.

About Billfree:

BillFree is a marketing and customer engagement platform that exists to help merchants compete and gain advantage in a rapidly changing merchant dising environment where large players and international players are creating onlineoffline giants. BillFreeLabs is headquartered at Noida and has presence across 25+ states and 300+ cities in the county. BillFree is currently serving more than merchants across 17 different industry verticals and aims to reach 1,50,000 merchants in the next 1 year

Pay:
Up to ₹25,000.00 per month

Benefits:

Health insurance

Schedule:

Day shift
Morning shift

Education:

Bachelor's (preferred)

Experience:

Customer service: 2 years (preferred)

Language:

English (preferred)

Ability to Commute:

Noida, Uttar Pradesh (required)

Ability to Relocate:

Noida,

Uttar Pradesh:
Relocate before starting work (required)

Work Location:
In person

Speak with the employer
Application Deadline: 06/03/2024

Expected Start Date: 22/02/2024