Associate- It - Gurgaon, India - Srijan Technologies PVT LTD

Srijan Technologies PVT LTD

Verified Company

Gurgaon, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Associate IT

About us
We turn customer challenges into growth opportunities.

Material is a global strategy partner to the world's most recognizable brands and innovative companies. Our people around the globe thrive by helping organizations design and deliver rewarding customer experiences.

We use deep human insights, design innovation and data to create experiences powered by modern technology.

Our approaches speed engagement and growth for the companies we work with and transform relationships between businesses and the people they serve.

Srijan, a Material company, is a renowned global digital engineering firm with a reputation for solving complex technology problems using their deep technology expertise and leveraging strategic partnerships with top-tier technology partners.

Be a part of an Awesome Tribe

Title:
Associate L- IT

Experience: 2-3 years

Education:
BE/BTech/3 years Full-time/Technical Diploma

Certification:
Desirable: Any one of the following - MCSE, RHCE, Redhat

Working Mode:
Office

Location:
Gurgaon/Delhi/Anywhere in the country if read to relocate to Delhi/Gurgaon

Reporting To:
IT Manager

Skills:

Hands on Windows and Mac operating systems
Hands on or knowledge of Linux operating systems
Hands on Apple, Dell/Lenovo hardware
User creation/deletion, profile management
Software installation
Hardware/Software Troubleshooting
Worked on remote support tools
Inventory management
Worked on documenting IT SOPs, FAQs etc.
Tech savvy
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and resolve basic technical issues
Proficiency in English
Good communication skills

Responsibilities:

Receives and handles requests for service, following agreed procedures.
Identifies and classifies incident types and service interruptions.
Records incidents cataloging them by symptom and resolution.
Acts under guidance to record and track reliability data for your services.
Systematically interprets user problems and identifies solutions and possible side effects.
Escalates complex or unresolved incidents.
Records and tracks issues from outset to conclusion.
During change, act's systematically to respond to day by day operational needs and react to them, avoiding service disruptions and maintaining coherence to (SLA) and information security requirements.
Responds to common requests for service by providing information to enable fulfillment. Promptly allocates unresolved calls as appropriate.
Maintains records, informs users about the process and advises relevant persons of actions taken.
Serve as the first point of contact to users seeking technical assistance
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by users
Direct unresolved issues to the next level of support personnel
Followup and update user status and information
Responsible for system administration (Endpoints)
Track progress ensuring adherence to defined SLA
Assist with onboarding of new users
Assist in offboarding of users.
System preparation, configuration, deployment of IT security policies
Software installation
Manage user creation/deletion, user profile management
Software installation