Customer Support Executives - Bengaluru, India - Crossbeats

Crossbeats

Verified Company

Bengaluru, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

WORKFORCE:

We strongly believe that our people are our greatest asset. We also endeavour to nurture a culture of diversity, innovation, total quality management and employee care and respect. As a matter of principle, we believe that diversity within the workforce greatly enhances our overall capabilities.

COMPANY:

We encourage a high-performance culture and support it through various rewards and recognitions.

We aspire to become a fully loaded smart tech company focused on enabling better experiences to the new Indian youth by designing and delivering innovative smart tech products that push the boundaries of science, art, engineering and technology.

CrossBeats
- develops and sells small electronics worldwide (the main markets are the UK and India).

We are in the process of launching new products in the market. Our goal is to create globally recognized brands. At the moment we are focused on building an outstanding, strong team of professionals, where smart, cheerful people work with serious intentions to build a career with us

We are looking for an Customer Support Executive with great communication skills (both verbal and written) who is passionate about managing a large community of CrossBeats customers.

-Collect information from users to understand and resolve problems remotelyAdvise customers on the appropriate actionUtilize available resources and aids in coming up with solutions for problemsAccurately log relevant details of all interactions with customersFollow up pending actions from customers and other resources in the organization, and track each call to resolutionStrictly follow support procedures while abiding with privacy guidelines in handling customer information-Help to maintain the Query and Diagnostics Knowledge baseAssist the Account Managers in customer satisfaction by ensuring proper on-boarding of clients, getting clients feedback, addressing their concerns, and handling of clients additional requestsCoordinate with customer contacts to inquire about their needs and offer solutions to optimize customer satisfactionFollow up pending actions from customers and other resources in the organization, and track each call to resolutionExperience Required