Handle the Operations related activities of the mortgage portfolio including repayment schedule regeneration post receipt from escrow accounts.
Ensure adherence to all statutory and regulatory compliances by checking of all the files and ensuring the data is complete and relevant
Handling MIS Reports publishing and ensuring net of TDS activities
Achieve high efficiency levels by ensuring all queries are resolved within TAT;and developing processes that will improve TAT
Ensure customer satisfaction by handling Customer related queries and complaints with on time response as per TAT
Coordinate with the system team to resolve routine and other system issues, identifying gaps and recommending measures to address such gaps.
Monitor HE/HL repricing and NHB refinance cases and update systems, based on inputs received from RBI/ business team
Conduct impact analysis and accordingly update systems after approval from the business team
Release communication about rate increase or decrease to customer and update the webportal system accordingly.
Ensure audit response and preparedness for the same within designated timelines and resolve audit queries raised by internal and external auditor and initiate corrective action as suggested.
Ensure compliance to all Audit / NHB/ IRB regulations.
