Customer Support Executive - Pune, India - Amber Internet solutions

Amber Internet solutions
Amber Internet solutions
Verified Company
Pune, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Sales

  • Pune, Maharashtra | Full Time
  • If you are passionate about making international mobility and living seamless and accessible, then
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Join us in building the future of student housing

Individual responsibilities:


  • Maintain updated knowledge of the organisation's products, services, and customer service policies.
  • Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
  • Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
  • Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
  • Participate in training opportunities provided by the organisation.
  • Establish and maintain good rapport with customers by using positive language and anticipating their needs.
  • Assign tickets to respective associates/managers.
  • Highlight discrepancies caused because of associate negligence,
  • Be responsible for closing all tickets within the assigned timeline.
  • Maintain necessary SLAs for the smooth functioning of the department.
  • Take total accountability for CSAT.

Skills required:


  • Familiarity with customerrelationship management (CRM) software programs.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multitask, prioritise, and manage time effectively.
  • 2+ years of previous customer service experience a plus.
  • Friendly and welcoming manner with clients and other members of the customer service team
  • Ability to explain complex concepts in a clear, simple manner to customers.
  • Strong command of written and verbal English.
  • Ability to maintain a calm and polite manner in stressful situations.
  • Willingness to cooperate with customers and management to resolve any issues.

Qualifications:


  • Minimum 70% required in academics
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