Customer Delight - Mumbai, India - TranZact

TranZact

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title - Customer Delight

Location - Mumbai

TranZact is a team of young enthusiasts with a common goal of making companies much more efficient by helping them grow their business and revolutionising the way businesses interact with each other.

We build a cloud-based business platform where manufacturers & traders can network with each other and discover trusted buyers and suppliers on the network.

Our team consists of generalist engineers who work on building modern websites (SPA & Isomorphic), mobile apps for Android & iOS, REST APIs and servers, internal tools, and infrastructure for all our users.

For more details, please go through our Notion Page.

About Team:

Founders
TranZact was started by 3 guys and we have built an awesome team along the way.

Sharad Sen Sharma (Product)
IIT KGP (2010), IIMA (2015), ex
Barclays, McKinsey

Ritesh Kumar (Business)

IIT KGP (2011), ex
Everstone, Ambit
Rohan Sen Sharma (Technology)
BITS Pilani (2013), ex
Oracle, Cubito

What do I need?

Good communication skills
Fair analytical skills
Energetic
Operational excellence
Experience up to 2 years Customer Chat Support Specialist
Startup Experience Required
Graduate

What will I be doing?

Enhance Customer Experience Via Delight Channels
Respond to customer queries in a timely and accurate way, via chat Identify customer needs and help customers use specific features
Inform customers about new features and functionalities
Data Maintenance & Reporting

Tech Stack & Tools

Excel
Freshdesk of Similar Tool
Data Studio or Similar Tool (Slight Knowledge)

What happens after I apply?

Quick phone call to learn about your experience and why you want to work at Tranzact.
Interview rounds with the founders and operations team.
There might be optional rounds customized to your experience.

We aim to close the end-to-end process within 3 days of giving you a phone call.

Why Tranzact?

Be a part of the journey to take a
Series A startup to IPO:
Build world class products that will have an impact on the lives of millions
Work with a worldclass, industryleading team of engineers, product guys and growth
Learn from great mentors and industry leaders.

We have an agreement with
our Angel Investors that they will help us build & grow our product & company.

If required, our team members can work from their office to learn from them.

Competitive salary and attractive ESOPs

We also recommend you to follow us on LinkedIn where you can stay up-to-date with future opportunities at TranZact.

You can also follow us on Facebook, Instagram & Twitter for all TranZact related updates