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    Senior Manager-Projects - Hyderabad, India - Carrier

    Carrier
    Carrier Hyderabad, India

    2 hours ago

    Carrier background
    Full time
    Description

    About the role

    Supervises a team of entry to intermediate level Field Service professionals or supervisors of Field Service Technicians. Manages day-to-day priorities in solving client issues received by the team. Optimizes manpower and resources, responds to complaints of customers, and escalates key issues to senior management.

    Role Responsibilities:

  • To oversee AWS Projects
  • Coordinates, prioritizes and resolves issues encountered by a more experienced team.
  • Optimizes the usage of manpower, standard time, equipment and energy of more experienced team.
  • Escalates critical/complex issues that will impact the business.
  • Manages more experienced team according to established programs and objectives.
  • Quality Issue Management
  • Contacts customer, collects feedback, and establishes and maintains good relationship with customers.
  • Responds to key customer complaints and carries out customer satisfaction investigations to ensure establishment of appropriate improvement plans

    • Minimum Requirements

    Understands basic management approaches such as work scheduling, prioritizing, coaching and process execution with 10-15 Years of experience.

    Benefits

    We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

  • Make yourself a priority with flexible schedules, parental leave
  • Drive forward your career through professional development opportunities
  • Achieve your personal goals with our Employee Assistance Programme

    • Our commitment to you

    Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is .

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