Service Operations L2 - Pune, India - Deutsche Bank

Deutsche Bank

Verified Company

Pune, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title - Service operations L- Datacrawler****Location

Pune
Magarpatta**
Role Description

The Technology Services Specialist works as a member of the IT department and provides second level production services and end level technologies to different clients and business lines across Deutsche Bank.

They work as the point of contact and the escalation point for members of the business and ensure effective restoration of product services by taking control of and managing each incident.

In this role, they will interact directly with several different populations.

The Technology Services Specialist will liaise directly with IT Application Owners and CIO, IT infrastructure groups, Operations, and key business stakeholders.

What we'll offer you
As part of our flexible scheme, here are just some of the benefits that you'll enjoy

Best in class leave policy
Gender neutral parental leaves
100% reimbursement under childcare assistance benefit (gender neutral)
Sponsorship for Industry relevant certifications and education
Employee Assistance Program for you and your family members
Comprehensive Hospitalization Insurance for you and your dependents
Accident and Term life Insurance
Complementary Health screening for 35 yrs. and above

Your key responsibilities
Develop a good understanding of the activities required to execute Service Management functions.

Follow all guidelines and controls for the relevant processes to ensure compliance and quality.
Undertake specific functions within the relevant Service Management process as identified for the specific Service Management area.
Participate in regular meetings with stakeholders, prepare and document meetings, track progress.
Collect, interpret, and respond to changes in production data, as appropriate.
Track the implementation of resolution tasks.
Provide regular and reliable reporting of relevant data to meet management requirements.
Provide feedback and communicates results to stakeholders.
Provide input and contribute in Service Management related audits.
Engage with other Service Management groups to understand business requirements
Perform review of specifications.
Collect, analyze, and produce metrics on process data for KPIs to find out improvements.
Identify risks and issues related to the area.
Provide governance to ensure appropriate planning and reporting

Your skills and experience

Good knowledge of Fabric
OpenShift/Docker/Kubernetes
Good knowledge of Oracle Database
Good knowledge of Frontend
Angular & NodeJS
Good knowledge of EIDP
Open ID Connect
UC4 Job Scheduling
ETL Informatica tools
Extensive analytical and process related thinking combined with creativity, independence, and assertiveness, to design procedures.

- organizational Skills (Project experience, independent working)
- communication Skills (good verbal and written communication)

ITIL certified / Know How

How we'll support you

Training and development to help you excel in your career
Coaching and support from experts in your team
A culture of continuous learning to aid progression
A range of flexible benefits that you can tailor to suit your needs

About us and our teams
Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation.

We build talented and diverse teams to drive business results and encourage our people to develop to their full potential.

Talk to us about flexible work arrangements and other initiatives we offer.