Customer Support Executive - Jaipur, India - SAADAA Sustainable Designs And Technologies Pvt. Ltd

SAADAA Sustainable Designs And Technologies Pvt. Ltd

Verified Company

Jaipur, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us:
"SAADAA" translates to 'Plain or Simple' in Hindi and our company is an ode to a simpler time. The essence of the brand is to make your decision easier, grow beyond the noise, and live a more connected life. We research everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional quality products at marginal prices.

As a Customer Support Executive, your work is to convert sales prospects to become
customers of सादा / SAADAA, as well as support current customers regarding their order-related queries.

Responsibility:

Verification of customer's orders with its purchased product and address with pin code
Update our internal databases with information about technical issues and useful

discussions with customers

Monitor customer complaints on social media and reach out to provide timely resolution
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Coordinate with Delivery Partners for arranging timely delivery of products

Skills:

Exceptional interpersonal and communication skills
English is a must. Any extra language is a bonus.
Good at upselling and converting negative customer experiences to positive ones.
Comfortable with technology: Shopify, Google Sheets, Task Management tool.
Previous experience working in a Customer Servicing role is an added advantage.

Expected salary up to Rs / month

Salary:
Up to ₹25,000.00 per month

Schedule: