Customer Delight Executive - Mumbai, India - Parag Milk Foods

Parag Milk Foods

Verified Company

Mumbai, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Role & responsibilities

Identify customer needs and help customers use specific features
Update our internal databases with information about technical issues and useful discussions with customers
Share feature requests and effective workarounds with team members
Follow up with customers & internal department to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Availability to attend calls effectively during shift
Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problemsolving skills
Multitasking abilities
Patience when handling tough cases

Qualification

Min Graduation
Experience min 1 Year in similar field
Good in excel and knowledge of advance excel is must

Perks and benefits

Role:_Customer Service
Salary:_ 1.53 Lacs P.A.
Industry:_FMCG
Department:_Customer Success, Service & Operations
Role Category:_Customer Success, Service & Operations
Other
Employment Type:_Full Time, Permanent
Key Skills
Customer Support

- customer servicecommunication skills

Skills highlighted with '' are preferred keyskills

Education

UG:_Any Graduate

Company Profile:

Parag Milk Foods

Parag Milk Foods Ltd, founded in 1992, is one of India's elite private sector dairy company, with a diverse portfolio in over 15 consumer centric product categories.

We pride ourselves for providing the best global source of expertise and scientific knowledge in support of the development and promotion of quality cows milk and milk products, to offer consumers nutrition, health and well-being.

We aim to identify, elaborate and disseminate best practices at all our infrastructures, a dairy farms set on global standards, a modern fully automated cheese plant with state of the art technology, a ghee plant with traditional way of making ghee like made at home and an UHT milk processing plant using the best equipment from one of the leading plant equipment manufacture.

We manufacture products of truly international quality under internationally famous brand names such as Gowardhan, Go, Topp Up & Pride of Cows.

Our Its product portfolio includes ghee,fresh milk, skim milk powder, whole milk powder, paneer, an array of processed and natural cheese, cheese spreads, butter, dahi, dairy whitener and gulab jamun mix under the brand names of 'Gowardhan' and 'Go' ,all made from 100% fresh cow milk.

Pride of Cows is a brand of fresh farm
- to -home milk and Topp Up, a flavoured milk in many a variants.