Reservations Executive - Delhi, Delhi, India - EllBee Hospitality Worldwide

EllBee Hospitality Worldwide
EllBee Hospitality Worldwide
Verified Company
Delhi, Delhi, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Job Information:

Industry


Hospitality
Work Experience


5+ years
Salary


25000
City


New Delhi
Province


Delhi
Country


India
Postal Code


110060
EllBee Hotels is seeking a highly organized and customer-focused Reservations Executive to join our team in our corporate office. You will be responsible for providing exceptional service to guests and clients booking reservations for our hotels.


Responsibilities:


  • Process reservation requests efficiently and accurately, ensuring all guest information and preferences are captured.
  • Respond to guest inquiries regarding rates, availability, hotel amenities, and local attractions.
  • Upsell room upgrades, packages, and additional services to maximize revenue.
  • Manage cancellations and modifications to existing reservations according to hotel policies.
  • Generate reports on reservations activity and occupancy rates.
  • Collaborate with other departments, such as Front Office, to ensure a seamless guest experience.
  • Follow all company policies and procedures.

Requirements:


  • Minimum 34 years of experience in hotel reservations or a related customer service role.
  • Excellent communication, interpersonal, and problemsolving skills.
  • Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
  • Ability to work independently and as part of a team.
  • Positive and professional demeanor with a genuine passion for hospitality.

Benefits:


Benefits:


  • Competitive salary and incentives package.
  • Positive and professional work environment.
  • The chance to develop your skills and knowledge in the hospitality industry.
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