Abrar Ahmed

IT Professional with hands-on experience in diverse range of technologies, demonstrated success in Technical Support, IT HelpDesk and Project Management. A well organised and result oriented individual with proven ability to analyse, formulate and implement standards, procedures, policies and processes. A team builder, with capability to lead, motivates co-workers, and maximise the productivity level. Exceptional communicator, focused on building strong client relationships. Highly dedicated and devoted professional.

Technical Profile and certifications

• Diploma in MCSE 2003 from Netmatrics computer training institute.
• Operating Systems: Windows 98 /XP /2000 /2003, 2008R2, Windows NT, Windows Vista, Windows 7, 8, and 10.
• Office Tools: Ms Word, Ms Excel. Ms Power Point and Ms Access.
• Microsoft certified professional for windows NT 4.0 
• Good hands on experience on installing and configuring CCTV cameras over the network, Finger print readers and other security devices.
• Working experience on BMC Helpdesk system, CRM, DFM (Dynamics) LANDesk tool, Astor CRM reporting tool system to report maintain the workflow.
• Comptia Server+ Certified
• Microsoft Certified Technology Specialist (MCTS)

Designing, Assessing, and Optimizing Software Asset Management (SAM)

• Microsoft Certified IT Professional (MCTIP)

Desktop Optimization pack and configuring

• IBM System X Warranty Training Course XTR11
• IBM System X and Blade Center Warranty Training Course XTR30
• Certified IBM System X Professional.
• Attended TMG 2010 training. Able to install and configure TMG.

Educational Qualification:

•  B.com Computers from Bundelkhand University. Jhansi, U.P, INDIA
• Intermediate: Board of Intermediate Education from St. Georges Jr. College,

Abids, Hyderabad.

• S.S.C from Board of Secondary Education Green Gates Grammar School, Hyderabad.