Aman verma

Aws cloud solution architect

Desktop Support

Soft & Hardware Computer System. New Delhi, Delhi                                                       05/2024 – present

• Troubleshooting: Identifying and fixing hardware and software issues, Installation Setting up desktop hardware and Installing software and operating system updates
• Maintaining and upgrading equipment and software, Monitoring the performance of a company's desktop                  infrastructure
• Documentation recording logs of support and documenting incidents, problems, and resolutions, Collaboration working With team members to solve issues and implement improvements
• Interacting with users clearly, politely, and patiently. Prioritizing and handling high volumes of support requests
• Problem solving applying logical thinking to tackle technical challenges.

Seller Support Associate

Easy go Express. Third Party Vendor                                                                              09/2016 – 02/2018

• Customer focus SSAs are the primary point of contact between Amazon and sellers, and their work directly impacts The customer experience.
• Issue resolution diagnose and resolve technical, operational, and system issues. They also escalate issues to the Appropriate department. Teamwork contributes to a team environment.
• Responsibility for Providing Timely and Accurate Work support 3rd Party Sellers on The Amazon Providing Perfect Service to Amazon Seller and Resolve and Support to Increase to Review and Feedback on Sellers.
• Communication provide support to sellers through phone, email, and chat, and adhere to service level agreements