Avishek Bhattacherjee

I am a supply chain management professional with over 4 years of experience in process optimization, cost reduction, and customer satisfaction. I have a proven track record of success in leading and managing teams, as well as developing and implementing innovative solutions to complex challenges.

In my previous role as a Key Account Coordinator at PISPL, I was responsible for a portfolio of 3 key accounts, contributing to 35% of total revenue. I achieved a 98% customer satisfaction rating by establishing a dedicated customer support team and feedback mechanism. I also reduced lead times, improved order accuracy, and reduced costs by implementing Lean Six Sigma principles and other process optimization techniques.

Prior to that, I held various positions in supply chain management at Zomato, Flipkart, and ODeX Global. In these roles, I gained experience in all aspects of supply chain management, from procurement to warehousing to last-mile delivery. I also developed a strong understanding of the importance of cross-functional collaboration and communication in ensuring the smooth and efficient operation of the supply chain.

Key Accomplishments

• Reduced lead times by 20% and improved order accuracy by 15%
• Maintained a 95% client satisfaction rate
• Achieved 100% compliance with all statutory regulations
• Reduced labor costs by 10% without compromising service quality
• Reduced excess inventory by 25% while ensuring product availability
• Reduced warehouse order fulfillment process lead time by 30% and increased process efficiency by 20%
• Oversaw a portfolio of 3 key accounts, contributing to 35% of total revenue
• Increased monthly tonnage outward capacity by 15% in 2 months
• Reduced RTV rates by 12-15% and minimized wastage by 25-40%
• Reduced ice consumption by over 25%, resulting in OPEX savings of 35 lacs monthly
• Streamlined the inward process, increasing weekly inward by 15-20%
• Contributed to the picker's pick-path mapping project, improving picker efficiency by 30% and reducing picking time by 200 personhours per day
• Managed KPIs for a team of 45 Zomato staff and 200 contractual staff
• Actively engaged in FTL and PTL vendor development last-mile transportation, achieving 85-90% on-time deliveries
• Managed the new Guwahati forward FC, a 40k sq. ft. facility with 1.85 lac cu. ft. of inventory capacity with ranging 9 different vertical
• Increased inward capacity by 40% by implementing Kaizens
• Evaluated and implemented the buildup plan for the festival season
• Developed local vendors to provide warehouse-use pallets
• Completed a project to re-inventoried return shipments from 78% to 99.5%
• Managed capacity projection and planning for manpower and consumables requirements
• Successfully ran the BBD '20 with daily 60K shipments, reaching the 5 Lac Mark on the third day
• Increased customer outbound productivity by 10K shipments daily
• Served as a point of contact for internal and external stakeholders
• Prepared and maintained weekly, monthly, and quarterly reports
• Improved supply chain awareness among blue-collar employees and supervisors
• Successfully implemented Edo (Electronic Delivery Order) document process
• Managed import and export manifestation document exchange process
• Promoted to Assistant Manager in February 2020
• Onboarded 20+ NVOCCs and 6 Freight Forwarders onto the ODeX Global platform
• Spearheaded the first international project for ODeX System Integration
• Conducted regular meetings with business partners

I am confident that my skills and experience in supply chain management would be a valuable asset to your company. I am a highly motivated and results-oriented individual with a proven track record of success in leading and managing teams, developing and implementing innovative solutions, and achieving operational excellence.

MASTERS IN BUSINESS ADMINISTRATION (SPECIALIZATION IN TRANSPORTATION AND LOGISTICS MANAGEMENT) |
JUNE 2017 – MAY 2019 | IISWBM – KOLKATA, WEST BENGAL
1. Dissertation on Comparative Analysis of Vehicle Routing Problem. This project is about solving the problem of vehicle routing for
secondary transportation using Clark and Wright Saving Heuristics algorithm.
2. Project on Process Reengineering By ODeX India Solutions Pvt. Ltd. On Imports and Exports, with Special Emphasis on the study of Pre-
Gate Process for Kolkata Port.
BACHELOR IN BUSINESS MANAGEMENT (WITH SPECIALIZATION IN SUPPLY CHAIN MANAGEMENT) | JUNE 2014 – MAY
2017 | NSHM COLLEGE – KOLKATA, WEST BENGAL
1. Project on Process understanding the Kolkata market for the real-estate project and developing the target customer segment and
evaluation of correlation between customer requirements and market price. That helps in “Rajat Homes” future projects.