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Bengaluru
Charles Santosh Kumar A

Charles Santosh Kumar A

Biz Ops Lead, SAP Incident Manager

Technology / Internet

Bengaluru, Bengaluru Urban

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About Charles Santosh Kumar A:

Working in Operations Team as Applications Biz-ops Lead, Handling Freshers Absorption/Utilization Looking at ways to deploy freshers into Projects, making the Bench lean. Looking into Demand Management, talking to Managers on a day-to-day basis, helping in fulfilling all the Open demand, with the available suitable resource.

Worked as the SAP BBF Lead for Legacy/R3 Projects. Proficient in Managing the team and leading the team to resolve issues within stipulated SLA. Handling escalations and bringing them to resolution.

Joined Hewlett Packard in Jan 2008 as Technical Support Engineer, then through IJP got the opportunity to move into IT in 2011. Since then have been working with HPE and DXC technologies on SAP ABAP and my role were as a Developer and a SAP BBF Lead managing L4 IM tickets both BBF/RBE and NBBF. Active participation in Administrative work assisting my Manger.

Experience

Working in Operations Team as Applications Biz-ops Lead, Handling Freshers Absorption/Utilization Looking at ways to deploy freshers into Projects, making the Bench lean. Looking into Demand Management, talking to Managers on a day-to-day basis, helping in fulfilling all the Open demand, with the available suitable resource.

Worked as the SAP BBF Lead for Legacy/R3 Projects. Proficient in Managing the team and leading the team to resolve issues within stipulated SLA. Handling escalations and bringing them to resolution.

Joined Hewlett Packard in Jan 2008 as Technical Support Engineer, then through IJP got the opportunity to move into IT in 2011. Since then have been working with HPE and DXC technologies on SAP ABAP and my role were as a Developer and a SAP BBF Lead managing L4 IM tickets both BBF/RBE and NBBF. Active participation in Administrative work assisting my Manger.

 

Top Skills (Technical/Nontechnical skills)

 

  • Application Biz-Ops Lead (Management and Excel Skills) 2+ years.
  • SAP BBF L4 tickets Lead with 3+ year’s experience in managing and training the freshers.
  • SAP ABAP CustDoc Developer with 5+ year’s experience.
  • Technical Support Engineer – HP Printers – 3 years

Education

Completed Electronics and Communication Engineering in the year 2006 from VTU, Bengaluru

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