DEEPTI MISHRA

Strategic IAM professional with 2.5+ years of experience driving secure access governance, audit readiness, and workflow automation at FIS Global. Known for improving access processes, strengthening compliance, and integrating IAM controls with enterprise CRM platforms (American Express operations). Technically strong in SailPoint, Active Directory, Archer, and ITSM systems with complementary analytics skills (IIT Delhi). Adept at coordinating with global teams, optimizing IAM–CRM workflows, and delivering measurable operational efficiency.

IAM Operations & Governance

Managed end-to-end user lifecycle (provisioning, modification, deprovisioning) ensuring 100% adherence to IAM and compliance policies.

Executed periodic access certifications and entitlement reviews, reducing discrepancies and strengthening audit readiness.

Maintained and optimized RBAC structures to enforce least-privilege access across enterprise applications.

Automated IAM request workflows using SailPoint & ITSM, improving efficiency and reducing manual effort.

Investigated and resolved access-related incidents in partnership with IT/security teams, ensuring fast remediation.

Delivered UAT, test cases, and documentation for IAM workflow improvements and platform enhancements.

Generated IAM compliance reports for internal controls, SOX audits, and governance committees.

SailPoint, AD & Application Governance

Aligned CRM roles, AD groups, and SailPoint entitlements to maintain uniform access governance across systems.

Participated in identity data cleanup and access hygiene initiatives to reduce orphaned and excessive access.

Stakeholder Collaboration

Engaged with global teams to define access requirements, streamline approval workflows, and enhance access visibility.

Conducted user trainings and created SOPs to improve access process clarity and reduce support tickets.

M.Sc (Computer Science)- 2020-2022