Firoz Babu

Professional application support engineer with 5+ years of experience in technical troubleshooting, system analysis and problem resolution. Expertise in resolving application issues using a variety of debugging techniques and working closely with development teams to ensure smooth operations. Skilled at providing outstanding customer service while quickly responding to user inquiries. Dedicated to creating office environments conducive to optimal workflow and success.

Senior Application Support Engineer at Orion Business Innovation, Kochi OCT 2019 - To Present
Production build deployment in azure environment. delivers technical application of service packs and upgrades.
SQL server database administration. develops starter Laurie's and optimize data queries. configuring and troubleshooting Ag and cluster in SQL db. azure Devops production deployment and script execution.
CI-CD basic deployment.
Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders.
Supported the development and testing of new software applications, ensuring a smooth transition to production.
Established and maintained monitoring systems that identified and resolved system issues before customers were affected.
Collaborated with developers to resolve customer issues quickly and efficiently.

NCERC Pampadi, Calicut University, Thrissur      August 2012 – June 2016
B.Tech in Information Technology.
Graduated with first class having grade 6.5.