Gopalakrishnan V

An accomplished, highly motivated and energetic Certified Service Manager with a verifiable record of delivering enhanced productivity, streamlined operations and improved financial performance with a strong entrepreneurial spirit, inter-personnel and communication skills, who thrives on being involved in leading teams in an environment of creativity and constant challenge, displays initiative and a positive outlook to all challenges, ideas generator, decisive and highly adaptable to change. 

Extensive experience in a motor vehicle after sales (Since 1995) and recognizes that high productivity is only achieved through a knowledgeable and motivated team.

I have a passion for customer service and achieving customer perception of the after-sales department, with financial achievements in all areas.

Saud bahwan Automotive LLC (Toyota, Kia & Ford)

Career Elevation

  Manager – Service ( Kia & Ford Service) Jun’13 – Till date

 Deputy Manager II (Toyota Service & Marketing) Sep’10 – Jun’13    

• Managing Al mawellah Toyota, Kia & Ford Branches through a team of 120 key professionals with a daily inflow of more than 200 vehicles.
• Created and launched new Service Campaigns marketing strategies, resulting 23% increase in sales.
• Monitored safety compliance to maintain strict standards and protect team members from harm.
• Controlled costs and optimized spending via restructuring of budgets for labour, capital assets, inventory purchasing and technology upgrades.
• Propelled continuous improvements 5S and strategically capitalized on current market trends.
• Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
• Enhanced Market share substantially with deep penetration in the market with the parts department.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Managed budget implementations, employee reviews, training, schedules and contract negotiations.
• Maintaining Recovery rate / Ro in Toyota – 18 OMR, Kia – 20 OMR & Ford – 35 OMR.

T.V. Sundram  Iyengar & Sons Limited (Honda)    

Career Elevation

Manager – Service   May’10 – Sep’10

Deputy Manager – Service          Mar’05 – Apr’10

Asst. Manager (Service)   Oct’99 – Mar’05

Service Engineer     Feb’96 – Sep’99

Management Trainee                 Mar’94 – Jan’96

education;

• Master of Business Administration –   Anna University, Chennai               2009
• Bachelor of Electrical & Electronics Engineering                             2006
• Diploma in Electrical and Electronics Engineering                                         1991