Jackson Abraham

• Gathering requirements from clients
• Preparing Scope of Work document based on the Gap Analysis performed
• Planning & implementing with Delivery Team
• Identifying risks and planning risk mitigation
• Coordinating with internal and external stakeholders from project initiation to execution

Technical Project Manager at Tyfone

MARCH 2022 – CURRENT
• Managed the implementation of Online Banking & Mobile Apps for Great Meadow Federal Credit Union
• Performed gap analysis of their existing application
• Allocated resources and scheduled timelines with Delivery Team
• Customized features, integrated new functionalities with new vendors, coordinated with Product Team
• After successful go-live, handed over to Support Team
• Created dashboards on Google Studio

STUTI TECHNOLOGIES PVT LTD

Project Lead: MAY 2017 – MARCH 2022
VIRTUAL CLASSROOM (2 MEMBERS, 2 MONTH)
• Integrated custom in-house application with BigBlueButton
• Developed and designed Online Classes for Staffs and Students
• Automated attendance system for Students accessing Virtual Classroom via BigBlueButton
• Built dashboards to monitor current live classes for Principals/Mentors
CUSTOM MOBILE APP (3 MEMBERS, 6 MONTHS)
• Developed Online + Offline Mode hybrid applications, using Cordova/PhoneGap
• Designed different apps for Schools and Enterprise Clients [MySchoolOne & BPM360]
• Submitting/Uploading & releasing apps in Apple’s App Store & Google’s Play Store
➢ Lead Developer: NOVEMBER 2014 – APRIL 2017
CUSTOMER CARE SUPPORT SOLUTION (2 MEMBERS, 9 MONTHS)
• Integrated with Cloud Telephony System (Screen Pop and Click to Call)
• Implemented escalation matrix - Multilevel / Department based
• Developed various Custom Reports (Statistical/Graphical/Automated)
CUSTOMER RELATIONSHIP MANAGEMENT (CRM) (2 MEMBERS, 6 MONTHS)
• Customized SugarCRM / SuiteCRM Applications, for Sales Force Automation
• Integrated with multiple external API's (Google Calendar / Facebook Posts / Twitter Tweets / Jira / CloudCherry
Survey API)

Master of Computer Application