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Jagriti Kataria

Jagriti Kataria

TeamManager

Customer Service / Support

Delhi, Delhi

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About Jagriti Kataria:

I My current role includes I led the team of webchat in ensuring customers escalations & complaints dealt within a professional and courteous manner. I possess excellent leadership and supervisor skills. I always rise above expectations when taking on a position. In addition to that, I am working closely with stakeholders to improve customer journey by analysing the situation from query type and identifying incidents and working upon them. Also Effectively managing time to ensure that everyone is available  for customers which includes shrinkage and attrition. Apart from this, I also provide live support and coach them on their escalations by mentoring and sharing timely feedback to avoid any impact on customer journey

Experience

My current role includes I led the team of webchat in ensuring customers escalations & complaints dealt within a professional and courteous manner. I possess excellent leadership and supervisor skills. I always rise above expectations when taking on a position. In addition to that, I am working closely with stakeholders to improve customer journey by analysing the situation from query type and identifying incidents and working upon them. Also Effectively managing time to ensure that everyone is available  for customers which includes shrinkage and attrition. Apart from this, I also provide live support and coach them on their escalations by mentoring and sharing timely feedback to avoid any impact on customer journey

Education

I have completed MAsters in Human Resources from Sikkim manipal distance leraning institute 

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