John Terence

I am a results-driven Senior IT Professional with over 17 years of experience in enterprise communication management, specializing in OpenText Exstream solutions. As the current CCM Head at TCS, I lead the OpenText Exstream Practice, overseeing end-to-end project delivery, architecture, and strategic client engagements across global accounts.

My expertise spans OpenText Exstream Communication Server, Builder, Empower, and Control Center, enabling organizations to streamline and modernize their customer communication platforms. I bring a strong blend of technical architecture, project management, and leadership, having successfully led large-scale implementations, complex migrations, and multi-location teams.

I’m known for bridging business and technology through collaborative leadership, clear communication, and a strong focus on quality delivery. I am now seeking Senior Project Manager roles in MNCs with hybrid or WFH flexibility, where I can apply my deep domain knowledge and strategic vision to drive impactful digital transformation.

🔷 Educational Summary

Master of Business Administration (MBA) – Equipped me with strategic business insight, leadership acumen, and financial decision-making skills essential for managing large-scale IT initiatives and cross-functional teams.

Bachelor’s Degree in Computer Science / Information Technology – Built a solid technical foundation in software engineering, systems design, and enterprise technologies.

Professional Certifications / Training:

Project Management (e.g., PMP, PRINCE2, Agile) – Strengthened my capabilities in planning, execution, and stakeholder management across global IT projects.

Specialized Training in OpenText Exstream Suite – Deep expertise in Communication Server, Builder, Empower, and Control Center, enabling successful delivery of CCM solutions at scale.