Kanishk Upadhya

I’m an analytical professional with over 10 years of experience across banking, business analysis, customer support, e-commerce and digital marketing. My logical, detail-oriented approach excels at dissecting complex problems to drive measurable results. I'm practical, dependable and consistently support teams in meeting business objectives.

My career began at HDFC Bank, where I managed a portfolio of 700+ Classic customers and successfully upgraded over 150 accounts within two months. At Genpact, I built a foundation in financial operations by processing invoices, resolving vendor discrepancies, and supporting audits with accurate recordkeeping using ERP systems.I further honed my analytical and quality assurance skills at Mattsen Kumar, monitoring calls and improving agent performance to uphold service delivery standards. My expertise in building and optimizing processes was evident during my time at Colorcrust Prints, where I established the e-commerce function, increased online sales by 20%, and directed successful marketing campaigns to boost brand awareness. As a Digital Marketing Trainer at Digiperform, I mentored over 50 students and designed industry-relevant courses, consistently achieving high engagement and pass rates.Most recently, my work at Concentrix involved handling chat and call support, where I resolved 95% of customer complaints within 24 hours through chats and call. At Ienergizer, I have continued to apply business analysis skills, ensuring process improvement, compliance, and impactful cross-functional collaboration.Throughout my career, I have developed strengths in teamwork, transaction monitoring, analytical reasoning, leadership, and process optimization—skills that enable me to break down complex issues into actionable tasks and deliver consistent results across multiple domains.

I completed MBA in Finance from Sikkim Manipal University in 2012, building a strong foundation in financial management, banking, and accounting principles. The program strengthened analytical and quantitative skills essential for roles in banking operations, fraud investigation, and business analysis. This education supports practical experience in transaction monitoring, financial risk analysis, and process optimization across multiple organizations