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MAHENDRA TIWARI

MAHENDRA TIWARI

General manager sales operations

Real Estate

Delhi, Delhi

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About MAHENDRA TIWARI:

Operations & CRM leader with deep experience in post-sales lifecycle, documentation, KYC/AML, customer escalations, collections, and delivery coordination for large-scale real estate projects. Strong record of standardizing service levels, reducing leakages, improving collections, and managing end-to-end customer documentation. Led CRM & credit underwriting teams at HDFC & ICICI.  


 

Experience

CRM • Post-Sales Ops • Documentation • Collections • Customer Retention • Escalation Handling • Compliance • SOP Creation • Team Leadership • Customer Experience Strategy


 

Education

Masters in marketing and finance 

real estate advanced programs

diploma in internet marketing 

diploma in banking and finance 

bachelors degree in commer 

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