MIDHUN M S

Results-driven IT specialist with over 8 years in IT engineering, I excel in cloud infrastructure and hardware solutions. I have enhanced system performance and user satisfaction through efficient IT policy implementation and proactive troubleshooting. Skilled in O365, Azure, and ServiceNow.

* Manage and maintain Active Directory (AD) environments. Azure Active Directory (AAD) environments. 
* Administer and support Office 365 services, including Exchange Online, SharePoint Online, Teams, and OneDrive for Business, end point security, 
* Creating, modifying, and deleting user accounts, assigning licenses, and managing user permissions across Office 365 services 
* Implement and maintain procedures, security policies, including password complexity, multi-factor authentication, and data encryption. 
* Diagnosing and resolving problems related to user access, email delivery, file sharing, and application functionality 
* Tracking the health, usage and performance of AD, Office 365 services, identifying and resolving issues proactively. 
* Troubleshoot and resolve issues related to AD, Office 365 services, assist in the data migration to O365 services 
* Collaborate with other IT professionals and departments to understand their needs and provide solutions. 
* Train and support end-users on AD, MFA, Office 365 application and features

* Ensure data backup and recovery processes are in place for AD and Office 365 services

BE in Electronics and Communication Engineering, Anna University Chennai