Mohammed Muthahar Ali
I am not a freelancer
About Mohammed Muthahar Ali:
MPL (Dec 2019 – Jan 2022)
As a Operations Team Lead Business Developer Manager
Nature of Job & Responsibilities:
Creating season passes
Preparing season passes and building sales strategies.
Preparing KRA reports and publishing it on time.
Handling 18 members of team, which include voice, non-voice and the operations
Handling Indian customers and Indonesia customers.
Assigning task to the team and setting deadlines to achieve targets
Assisting managers to build Operations strategies
Keeping the team informed of the new changes in product and process knowledge
Set sales target and motivate team to achieve the sales targets
Recruit, train, coach the operations team
Audit the calls and give feedback to improvise the sales & service
Be available to the team to clear their doubts on the real time to perform their flawlessly
Ensure timely login of the team member to avoid shrinkage and attrition.
Managing the team and training them about the process.
Publishing the daily performance report and giving feedbacks.
Checking for the day to day follow up status of the escalation and providing end to end
resolution to the problem.
Handling of complete fantasy gaming where it involves updating Cadence, match opening,
presenting line ups to the customers & give winnings.
Live monitoring for the match status and line ups.
B Com 2010- 13 Bangalore University
12th Std.[P.U.C.] 2009 – 10 Pre-University Board, Bangalore
10th Std. [S.S.L.C.] 2007- 08 Karnataka State Board, Bangalore
Professionals from different sectors near Thanisandra Main Rd, Bengaluru Urban
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