Namita Sehgal

10+ years of experience in Operations,  sales and client servicing. 

Currently working in Care Health Insurance as corporate Manager.

Corporate Manager- Claims (Religare Health Insurance- Gurgaon, Haryana, INDIA)

Ø  Currently working as a Claim’s Manager in one of the renowned insurance company. Direct coordination with the High Network Client. Netflix, Amazon, Indusind Bank etc are few of the examples.

Ø  Setting up the plan of action with the team and review it on daily basis

Ø  I oversee the processing of Insurance claim to ensure the procedure is handled efficiently, accurately and in a manner that protects the interests of the insured parties while also providing satisfactory customer service

Ø  Reviewed new claim file and develop the plan of action to proceed the case further

Ø  Collaborate with the claim’s department and share the timely feedback to insured related to the claim status

Ø  Monitor claim processing TAT with different department.

Ø  Publish weekly TAT and SLA report for top management

Ø  Scrutinized the case if it is stuck under doctor’s bucket or in fraudulent department

Ø  Evaluated all evidences with ultimate goal of positive outcome for client’s claims

Ø  Arranging Help Desk for corporates and resolve the F&Q on the spot

. Manager- Corporate Sales Retention (Securenow Insurance Broker- Gurgaon, Haryana, Delhi NCR- INDIA)

Ø Strong expertise in team handling & team supervision

Ø Managed INR 2 Cr. portfolio with 95% renewal rate and cross sell to existing clients as per the nature of client’s business

Ø Specialization in EB Products e.g. GMC, GPA and GTL

Ø Managing and dealing with corporate clients. Responsible for driving business from them by maintaining good relationship

Ø Delivering a sustainable income stream through meeting core sales target

Ø Visiting customers to improve business relationships with them

Ø Maintaining long-term relationships with existing client by giving round the clock service.

Ø Coordination with insurance company and endorsement team to full fill the demands of clients

Assistant Manager- Canvera Digital Pvt Ltd-Gurgaon, Haryana, Delhi NCR INDIA

Ø Responsible for department structure and overall revenue growth

Ø Facilitating data review and reporting and developing sales strategies

Ø Managing sales process and Identifying emerging market opportunities

Ø Manage a successful sales support team and ensure that team consistently meet or exceed daily sales performance metric.

Ø Work closely with EVP of Sales to drive strategy through discussions with Sales Team.

Ø Effectively manage Sales Operations expenses to ensure delivery of internal gross margin goals. Approve expenses and manage profitability reporting as it relates to field metrics.

Ø Identify opportunities and weaknesses within territories and make proposals to create value and increase operational efficiency