Navodeep Saikia
Engineering / Architecture
About Navodeep Saikia:
Accomplished IT professional with a proven track record at Microland Limited, adept in ITSM ServiceNow Administration and application troubleshooting. Excelled in improving client relations and operational efficiency, demonstrating exceptional bridge call problem-solving capabilities.
Experience
- Worked with ServiceNow implementation from scratch with creation of Users, Roles, Groups, Tables and Forms.
- Worked on UI Policies and boarding activities using Transformation Maps in Import sets.
- Worked on ITSM Incident module and have knowledge on Problem, Change and Knowledge base articles.
- Having experience in creating ITSM reports and working on Dashboards.
- Have knowledge on Client Script and Business rules.
- Have knowledge on Update sets, SLA and ACL.
Education
Bachelor of Engineering (Computer Science)
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