Pradeep Kumar

Project Manager with hands-on sprint delivery and stakeholder coordination experience in ServiceNow ITOM/ITAM/ITSM projects. Stepped into end-to-end delivery responsibilities in a global client-facing roles. Supporting workshop execution, RAID tracking High level plans, and alignment with complex SoW deliverables.

• Led end-to-end project delivery for FactSet’s ServiceNow Phase 2 implementation, coordinating ITSM, ITOM, ITAM and Integration workstreams across global teams in a hybrid Agile environment. • Created and maintained the high-level delivery plan using MS PowerPoint and Office Timeline, mapping sprints, reviews, integrations, and go-live milestones. Ensured alignment with the SoW and communicated timelines to FactSet and TQ-IMA via walkthroughs and governance updates. • Led Sprint 1 delivery and project coordination, driving planning, RAID tracking, resource burn monitoring, and stakeholder communication across FactSet and TQ-IMA during the foundational phase of the project. • Created and owned the full RAID log (Risks, Actions, Issues, Decisions), ensuring proactive governance, stakeholder escalations, and visibility through weekly status reporting. • Tracked weekly resource burn rate using ServiceNow timecard data, mapped actuals vs. forecast, and reported budget utilization trends to PMO for delivery tracking and variance control. • Produced and presented weekly Project Status Reports (PSRs) to FactSet stakeholders, summarizing backlog progress, burn rate, RAID items, and milestone health across delivery streams. • Developed and maintained the cross-party RACI matrix covering Inetum, FactSet, and TQ IMA, clarifying ownership across requirements, HLD delivery, and TDA approval workflows.

Bachelor of Computer Applications