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Praduman Chandra Thakur

Praduman Chandra Thakur

Application Support Engineer

Engineering / Architecture

Mumbai, Maharashtra

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About Praduman Chandra Thakur:

Experienced as Application Support with more than a year in troubleshooting and resolving Software applications and web Portal issues. Proficient at resolving complex network issues and responding to Client in timely and Professional Manner.

Experience

Application support Engineer (Admin) responsibilities include resolving network issue, configuring operating system and using remote desktop connections to provide immediate support.
▪Conducting client meeting and resolving the IT issue regarding SKU’s and Cloud for Customer whenever require on urgent review meetings with consultants twice a week to monitor status of engineering.
▪Troubleshooting with other employees to research and resolve problems.
▪Troubleshooting with Hybris of the application from end-to-end Client.
▪Performing and analyzing all the IT performance on daily basis with client to get the feedback with reference to the technical support Specification.
▪Complete all the work under the SLA’s Time to define
▪Take all the Operations Analyst work of the SAP, C4C and Saral issue

Education

B.E. (Computer Eng) Passing out 2023 Batch.

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