Prashant Patil

Experienced IT Professional with 8 years in the industry, specializing in Unified Communication & Collaboration. Possesses over 6.5 years of expertise in this field. Seeking a Technical Position in a dynamic organization where creativity and hard work are valued and rewarded. Aiming to leverage my skills to tackle challenging opportunities in Unified Communications and Enterprise Voice as per project requirements.

* Enable users for Microsoft Teams Phone

• assign Teams Phone license.
• assign a Microsoft Teams Calling Plan license.
• assign user dial plans.
• assign numbers to users.
• assigning verified emergency address location
• assign a calling policy to a user.
• assign a usage location to a user.

* Enable users for Direct Routing

• assign a voice routing policy to a user for Direct Routing
• assign a number to a user by using PowerShell.
• enable voicemail and Enterprise Voice for a Direct Routing user in PowerShell.

* Enable per-user calling features

• configure group call pickup.
• configure call delegation and call delegates.
• configure call forwarding.
• configure simultaneous ring.
• enable and configure audio conferencing.
• assign a dial-out policy.

Plan and Configure Microsoft Teams Phone

* Plan and design a Microsoft Teams PSTN solution

• choose an appropriate PSTN connectivity solution.
• identify requirements for Teams Calling Plans, Operator Connect, and Direct Routing
• identify licensing requirements for Microsoft Teams Phone, including users, auto attendants, call queues, meeting room devices, and common area phones.
• plan network topology.
• plan for integration of Certified Contact Center solutions.

* Manage phone numbers for Microsoft Teams Calling Plans and Operator Connect

• choose between porting and acquiring numbers for Teams Calling Plans
• acquire phone numbers for Teams Calling Plans from Microsoft
• create a port order for Microsoft service and user numbers.
• create a request to convert between Microsoft service and user numbers.
• configure Operator Connect

* Configure Phone policies

• install Microsoft Teams PowerShell module.
• design and configure a tenant dial plan.
• configure calling policies.
• configure call park policies.
• configure caller ID policies.
• configure outbound call restrictions.
• configure inbound call blocking.
• configure compliance recording.

* Configure auto attendants and call queues

• design call flows for auto attendants and call queues.
• configure auto attendants and call queues.
• deploy channel-based call queues.
• configure resource accounts, including cloud and hybrid environments.
• assign licenses to the resource accounts.
• assign phone numbers to resource accounts.
• assign a resource account to an auto attendant or call queue.
• configure Microsoft 365 Groups for voicemail,
• configure holidays for auto attendants and call queues.
• configure custom Music-on-Hold.

* Design network infrastructure for optimal Microsoft Teams Phone performance

• determine network readiness for Microsoft Teams
• design network requirements by using the Network Planner in Microsoft Teams
• perform a network analysis.
• design and validate local internet breakout strategy for client media optimization.
• design and validate VPN split tunnelling.
• design organization QoS requirements and policies.
• configure Microsoft Teams QoS policies.

* Extend a Direct Routing infrastructure.

• design and configure Location Based Routing (LBR)
• design and configure Local Media Optimization (LMO)
• configure gateway translation rules
• create a validated emergency address.

Monitor and Troubleshoot Microsoft Teams Phone

* Monitor Microsoft Teams Phone

• configure tenant data upload for Call Quality Dashboard (CQD) and reporting labels.
• configure Power BI reports for CQD

* Monitor and troubleshoot Microsoft Teams clients and devices.

browser traces, and desktop logs

• troubleshoot configuration profiles in Microsoft Teams
• configure Notifications & alerts in Microsoft Teams admin center

* Troubleshoot Direct Routing connectivity

• troubleshoot firewall issues for Direct Routing
• troubleshoot certificate Issues for Direct Routing
• troubleshoot SIP options issues for Direct Routing
• investigate and diagnose calling issues by using an SBC SIP trace
• Should have good experience of working on IP telephony solutions.
• Good oral & written communication Skills.
• Ability to work effectively with and provide guidance to other members of the work group.

Bachelor of Engineering: Electronics & Telecommunication

Dr Babasaheb Ambedkar Marathwada University - Aurangabad, MH, 2014