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Bengaluru
Ritesh Fernandes

Ritesh Fernandes

Senior Associate Technician

Customer Service / Support

Bengaluru, Bengaluru Urban

Social

Services offered

Customer Service, Digital Content, Learning, Workforce, and Project Management Associate, with experience at varied roles and levels in the organization. Adaptable and eager to learn, up-skill and accept added responsibilities.

Project management
Workforce management
Customer service
Digital content
Instructional design
Approximate rate: ₹ 300 per hour

Experience

Customer Success & Communication: Experience in customer service, including analyzing customer data and product demonstrations, and proficient in business communication in English.

Digital Content & Instructional Design: Skilled in digital content management, SEO, and instructional design, including developing training content and conducting training sessions.

Project & Workforce Management: Training and certifications in project management and have expertise in workforce management, including scheduling, planning, and reporting.

Technical Proficiency: Familiar with AI tools such as Adobe Acrobat AI, Microsoft CoPilot, and Adobe Express AI, have experience with service management tools like Service-NOW and HP Service Manager.

Education

  • Project Management: Completed a Google Project Management Professional Certificate in 2024.
  • Digital Marketing & E-Commerce: Google Career Certificate in Digital Marketing & E-Commerce in 2023
  • Instructional Design: Attended instruction design training and additional training in using AI for instructional design in 2024

These certifications indicate a strong foundation in project management, digital marketing, e-commerce, and instructional design, with a focus on integrating AI tools into instructional design practices.

Graduate Program: Completed a graduate program in Industrial Relations and Labour Laws, Economics & Sociology during 2004 to 2007

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