Ritesh Fernandes
Customer Service / Support
Services offered
Customer Service, Digital Content, Learning, Workforce, and Project Management Associate, with experience at varied roles and levels in the organization. Adaptable and eager to learn, up-skill and accept added responsibilities.
Experience
Customer Success & Communication: Experience in customer service, including analyzing customer data and product demonstrations, and proficient in business communication in English.
Digital Content & Instructional Design: Skilled in digital content management, SEO, and instructional design, including developing training content and conducting training sessions.
Project & Workforce Management: Training and certifications in project management and have expertise in workforce management, including scheduling, planning, and reporting.
Technical Proficiency: Familiar with AI tools such as Adobe Acrobat AI, Microsoft CoPilot, and Adobe Express AI, have experience with service management tools like Service-NOW and HP Service Manager.
Education
- Project Management: Completed a Google Project Management Professional Certificate in 2024.
- Digital Marketing & E-Commerce: Google Career Certificate in Digital Marketing & E-Commerce in 2023
- Instructional Design: Attended instruction design training and additional training in using AI for instructional design in 2024
These certifications indicate a strong foundation in project management, digital marketing, e-commerce, and instructional design, with a focus on integrating AI tools into instructional design practices.
Graduate Program: Completed a graduate program in Industrial Relations and Labour Laws, Economics & Sociology during 2004 to 2007
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