Shahid Patwa

A bright, talented and ambitious IT support technician with a strong technical background. Having exposure to a wide range of technologies & able to play a key role in diagnosing hardware and software problems and to ensure that quality solutions meet business objectives. Possessing a good team spirit, deadline orientated and having the ability to organise and present complex solutions clearly and accurately. Looking for a suitable IT support technician position with a successful and dynamic company that offers for progression.

Diagnostics / System Backup / End User Support / New Installations and Support / Firewalls / Security

Hardware Exposure / Problem identification / Maintenance

IT SUPPORT TECHNICIAN

Responsible for the installation and maintenance of IT equipment including printers, scanners, workstations. Supporting customers using remote access technologies and also by visiting client sites.

Responsibilities:

• Diagnosis of desktop, all kinds of laptops application, networking and infrastructure issues. 
• Experience of supporting a wide and varied client base. 
• Troubleshooting PC’s, laptops and mobile devices. 
• Providing 1st/2nd line support to users. 
• Administering the IT department’s policies and procedures. 
• Installation and support of telecommunication equipment. 
• Maintaining a log of all problems detected and system back ups. 
• Working closely with software suppliers to resolve operational issues.
•  Responsible for supporting: Windows XP/Vista/Windows 7/ Office 2003 and 2007, Windows Server, Small Business Server 2003/2008,  Backup products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, wireless router and Firewall Configuration.
• Manage Users Rights In Network

S S C Pass, At Symga High School, Surat           1987 – 1995