Soumya B l

I have 5+ years experience in application/ product support

I handle customer issues by investigating and resolving tickets, working closely with product and development

I use tools like Jira, Splunk, and SQL to analyze issues, debug, and make sure our applications run smoothly.

I also help maintain support documentation and knowledgebase articles, and I provide updates to the team and

My focus is always on delivering fast, clear, and helpful support to improve customer satisfaction and keep our

Customer-obsessed Product and Customer Insights professional with 5+ years of experience driving measurable

improvements in digital health platforms. Proven ability to lead cross-functional studies, analyse complex data,

and deliver actionable insights that enhance customer experience. Skilled in stakeholder management, product

analytics, and agile methodologies, with a strong track record of influencing product strategy and business

outcomes.

i have completed my bachelor's degree in RV College of engineering Bangalore