Suman Singh

Profile Brief

An experienced banker with over 14 years of comprehensive experience, including 13 years in the banking industry. Specialized in project management, process improvement, stakeholder management, customer experience, business requirement formulation, relationship & resource management, and peer mentorship.

Key competencies include:

• Extensive background in project handling, business analysis, requirement gathering and formulation, and process efficiency building.
• Proficiency in gap analysis, process walkthroughs, designing test scenarios, and resolving observations.
• Agile methodology experience, including writing user stories and updating in Jira/Confluence application
• Experience working with various stakeholders on business requirement reviews and designing test scenarios for digital and physical journeys for assets, cards, and liability applications suchs as Finacle, Finnone, Adobe forms, Caslite, CTL.
• As a relationship management professional, focused on building a strong client base, enhancing revenue growth, providing payment and collection solutions to clients for better business efficiency, and providing Trade & Forex advisory to reduce risk in domestic and international transactions.

Expertise in processing remittances, payment operations, fund transfers, and client servicing. Competent in providing advisory services to clients in business solutions to enhance ROI