Sunil Joshi

Accomplished Senior Business Development Executive with 15.5+ years of diverse experience, including roles as Business Development Executive, Sales and Marketing Executive, Executive Business Development, Senior Customer Care Representative, and Process Associate. Driven business development executive with a track record of producing results both individually and in teams, as well as converting sales leads and managing numerous accounts.

Senior Business Development Executive | May 29, 2023 – Present
QeNomy Digital LLP (AAJ-0232)

 Collaborate closely with the BA team and project manager to accurately
prepare project estimations.
 Engage in one-on-one interactions within HubSpot CRM, initiated after creating
introduction emails.
 Maintain comprehensive records of sales figures and invoice particulars
meticulously using Google Sheets.
 Supervise and manage responsibilities related to new business generation and
effective key account management.
 Efficiently collect client requirements and specifications to tailor solutions to
their unique needs.
 Provide valuable mentorship to junior team members, facilitating their
development in managing sales pipelines.
 Hunt for new leads through LinkedIn, outbound calls, and cold emails while
ensuring rigorous follow-up procedures.
 Enhance lead conversion rates by implementing innovative strategies that turn
potential into tangible achievements.

Business Development Executive | Feb 20, 2023 – May 25, 2023
Bytes Technolab

Executive - Business Development | Nov 24, 2017 – Jan 13, 2023
Ace Infoway Private Limited

Combined roles for both the designations:

 Maintained detailed records of sales numbers and invoice information in
Google Sheets for comprehensive tracking.
 Took responsibility for new business generation and effective key account
management, achieving notable results.
 Gathered client requirements and specifications proficiently to customize
solutions to their unique needs.
 Provided mentorship to junior team members, assisting in building their sales
pipelines for growth.
 Conducted monthly group meetings with the Project Manager and Sales Head
to drive process improvement initiatives.
 Reviewed client feedback and implemented necessary changes to enhance
service quality.
 Negotiated with clients to secure the most attractive prices, achieving mutually
beneficial agreements.
 Hunted for new leads via LinkedIn, made outbound calls, and sent cold emails,
ensuring strong follow-ups for prospecting success.
 Prepared project estimations with support from the BA team/project manager,
ensuring precision and accuracy.
 Engaged in one-on-one conversations within Sales Handy tool after crafting
introduction emails for effective communication.

Sales and Marketing Executive | Aug 04, 2016 – Oct 18, 2017
e-Procurement Technologies Limited

 Accomplished predetermined sales goals on time; worked with team members
and different departments to coordinate sales efforts.
 Examined market potential and followed sales and status reports; consistently
enhanced performance as a result of criticism.
 Managed 80 cold calls, including follow-ups and the acquisition of new clients;
presented, marketed, and sold services to current and potential clients.
 Analyzed costs and benefits and customer need to meet their requirements.
 Created, nurtured, and maintained effective client relationships; rapidly solved
problems to increase client satisfaction.

Senior Customer Care Representative | Apr 04, 2011 – Jul 16, 2016
Motif India Infotech Pvt Limited

 Experienced working in the campaign of MakemyTrip travel agency; managed
more than 50 inbound vendor (hotels) inquiries calls.
 Demonstrated knowledge of different travel processes like rate loading, online
and offline booking confirmation, hotel room inventory management, and
content management.
 Negotiated and confirmed rates with cab vendors; responded to highly irate
customers’ queries and increased customer satisfaction.
 Processed all types of holiday package bookings; utilized the freedom tool,
developed by experienced professionals, to track all new and existing bookings.
 Provided training to new batches for booking management, content, presales
customers management, etc; coordinated timely responses to online customer
communication and researched complex issues

Process Associate | Jul 10, 2007 – Mar 31, 2011
Hitech Outsourcing Services

 Worked in more than 100 online projects of small, medium, and large sizes;
worked in live data typing and increased project value.
 Identified and resolved process issues to encourage smoother procedures,
more efficient workflow, and overall business growth.
 Developed and updated tracking Excel sheets and maintained tasks; collected,
arranged, and input information into the database system.

Bachelor of Commerce | 2005
Gujarat University, India