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Mumbai
SUNil Pal

SUNil Pal

2. Banking Operations & Retention Specialist

Banking / Loans

Mumbai, Maharashtra

Social

Services offered


  • Managed end-to-end customer service requests, ensuring closure within defined TATs.
  • Handled customer queries related to loan servicing, pre-closure, part payment, and loan cancellation.
  • Provided accurate information about products and services to enhance customer satisfaction.
  • Coordinated with cross-functional teams for timely resolution and escalation management.
  • Achieved high resolution rates and reduced customer complaints through effective service delivery.
  • Ensured adherence to compliance and operational quality standards in all customer interactions.



Cross selling
Banking operations
Customer service
Retention specialist
Loan servicing
Approximate rate: ₹ 50 per hour

Experience


 

  • Managed end-to-end customer service requests, ensuring closure within defined TATs.
  • Handled customer queries related to loan servicing, pre-closure, part payment, and loan cancellation.
  • Provided accurate information about products and services to enhance customer satisfaction.
  • Coordinated with cross-functional teams for timely resolution and escalation management.
  • Achieved high resolution rates and reduced customer complaints through effective service delivery.
  • Ensured adherence to compliance and operational quality standards in all customer interactions.


 


 

Education

Mumbai University
Bachelor of management studies (BMS)
60%
Mumbai University
Higher Secondary Certificate
60%
Maharashtra state board
Secondary School Certificate (SSC)73%

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