Sunny Pal Singh

   IT Asset engineer Support - DESKTOP, LAPTOP, PRINTER, (HARDWARE & SOFTWARE) & NETWORK PROFICIENCY: 

• ITIL Ticketing tool co-desk portal & BMC Remedy portal, Sapphire ticketing tool Login, Service Now, service-desk portal Management, Incident Management, Handling the first level of Major Incident Management Ability to investigate and resolve technical issues both remotely and onsite. 
• Provides first-level assistance for defined problems and escalated tickets as necessary. Recorded technical issues and requests. Diagnosed and resolved problems. Escalated issues as appropriate. 
• Communicating and negotiating with users, specialists, and other staff.
• Generates tickets according to clients’ complaint and resolve their problems. 
• Managed VIP Users handling and provided mail access, configuration, and other technical support.  
• Software troubleshooting update and patch installation. Issue H/W, S/W, and accessories to users. 
• Working knowledge of Handling All IT assent Inventory maintenance every weekend and Months with serial number and hostname and all internal used Details with & spare parts & scarp laptop spare parts maintain an inventory with vendor and AMC Team and pan Indian engineer Share with senior manager & project manage & management team. 
• Working knowledge of Handling and Maintaining the inventory of end-user assets & end user asset life cycle through the IMAC process, (Desktop, laptop, printer, scanner).
• Working knowledge of Handling DC assets (Servers, VMs, routers, Switches, UPS, Mailboxes) Ensure the DC asset lifecycle through a change request.
• Working knowledge of Handling and Maintaining new joining users & notice period for resignation end user asset life cycle through the IMAC process & Physical Asset Verification once a year &IMAC stands for install, move, add, and change, Physical Asset Verification.
• Working knowledge of Handling with an Understanding of basic auditing, control assessments, & policy & standard. Good understanding of software license management and maintaining IT hardware records.
• Working knowledge of Handling Hardware & Software IT Assets Management (SAM) CMDB asset management support, sapphires portal tool & BMC Remedy portal tool.
• Working knowledge of Handling and Maintaining IT assent Inventory maintenance the Excel of functions such as Vlookup, Xlookup, PIVOT Table, etc.
• Working knowledge of Handling Vendor Management, Vendor Performance, PR Creation, Invoice Approvals, Procuring software licenses / IT Consulting, Lease and Maintenance of Hardware/Software.
• Working knowledge of Handling IMAC Software checklist: Verify the compliance SCCM console and all in-use assets are reflected in the SCCM console.  & Share discrepancy report with the compliance team so that assets not reflecting in the SCCM console can be checked remotely or physically.
• Working knowledge of Handling McAfee and Symantec consoles. all use assets are reflected in the antivirus console.
• Generate quarterly asset inventory report All in-use assets should be reflected in SCCM, CMDB asset management support, sapphires portal tool, BMC Remedy portal tool, and Antivirus console.
• ITIL Ticketing tool co-desk portal & BMC Remedy portal, Sapphire ticketing tool Login, Service Now, service-desk portal Management, Incident Management, Handling the first level of Major Incident Management Ability to investigate and resolve technical issues both remotely and onsite. 
• Provides first-level assistance for defined problems and escalated tickets as necessary. Recorded technical issues and requests. Diagnosed and resolved problems. Escalated issues as appropriate. 
• Communicating and negotiating with users, specialists, and other staff.
• Generates tickets according to clients’ complaint and resolve their problems. 
• Managed VIP Users handling and provided mail access, configuration, and other technical support.  
• Software troubleshooting update and patch installation. Issue H/W, S/W, and accessories to users. 
• Responded to and resolve support tickets in a timely matter. Closed out an average of 40-60 issues per day. Troubleshoot IT-related issues (hardware, software, network, peripherals, VPN).
• Conducted online research, and diagnostic activities to investigate and resolve problems with hardware and software.
• Provided the first point of contact support to end users with professionalism, timeliness, and accuracy. Provided PC hardware and Installed PC and related peripheral equipment software support to end-user.
• Maintain and report hardware inventory every month by corporate requirements. Interact with all levels of staff to resolve various technical issues with personal computers, computers, printers, and conference room equipment. Contact vendors as appropriate for maintenance by company contracts.
• Tracked calls and documented problems into issue tracking software, consults knowledge database to optimize resolutions and follows through on resolution with callers.
• Working knowledge of Operating Systems Installation of various window clients Os Windows 11, Windows 10, Windows 8, Windows 7, Mac OS Ventura 13.2.1, Monterey 12.6.2, & Ubuntu 22.4, Linux 9.1, windows server operating systems  (2008, 2012R2 & 2016 2019, 2022).
• Working knowledge of SCCM tool for installation & configuration of new system & update SCCM Patches with C-clean 3rd party tool.
• Working knowledge of Handling Domain Related Issues (joining & deleting) in various operating systems in the Office Lan network and used Checkpoint VPN to add domain WFH user (Provide user access SVPN ).
• Working knowledge of Handling Windows Active directory & environments and troubleshooting the Creation of user-profiles and groups in the domain.
• Working knowledge of E-mail configuration – client-side Webmail office 365, and Zimbra mail configure in Microsoft   Outlook 2007,2010,2013,2016, Standard Edition, outlook configure, pop and SMTP server, Imap server configures office 365 mail with patch file Mail.
• Working knowledge of Handling Remote access: Microsoft teams app, Cisco web meeting, Zoom meeting Skype app, Quick Assist, Remote Desktop, Team Viewer, Any desk, Ultra viewer, Virtual Private Network.
• Working knowledge of Handling Remote desktop tools & ticketing systems Working environment 24/7 By and supporting across the Global Users & pan India users. Supporting users and network administrators over the telephone and by email & WhatsApp & by chat.
• Working knowledge of Handling Checkpoint VPN configuration & VPN-related issues. DHCP, DNS, and Subnetting configuration.
• Working knowledge of Handling Hardware Skills:  knowledge of A+ like - Assembling and dissembling of Desktop, & laptops HP, Dell, Asus, Acer, Lenovo, installation & troubleshooting, and repairing devices.
• Working knowledge of Manage Video and Audio-conferencing systems and presentation projector configuration in the meeting room.
• Working knowledge of Handling Maintenance Provide all types of Printer support like Hardware issues, Network printers, Software issues, and other Wi-Fi devices.
• Working knowledge of Office Package: Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook Installation & Configuration.
• Working knowledge of Handling Configure full all setup SAP 7.70 GUI installation, Office 365, Anti-Virus, and Software Installation.
• Working knowledge of Handling Configuring & Patching antivirus software to protect the IT full environment Anti-Virus Symantec endpoint protection, trend micro, McAfee install and update.
• Working knowledge of Handling Windows 7 to Windows 10 migration in offline mode Back up all of your important documents, and all data.
• Working knowledge of Handling Auto CAD   2021 2022 Installation   & Configuration for user machine.
• Working knowledge of Handling In an Emergency provides a standby laptop with all configuration software and data backup to the office user and unlocks the user account in windows 7 using the command prompt.  

• Infosys Limited, Chandigarh ( I-Source payroll) from 1-Feb-2022 to 5- July-2022As system engineer.
• Blue star India limed QUESS 3rd party payroll MFX & JAVIN IT from Dec-2018 to Dec-2021 as Service desk and desktop support engineer (Chandigarh).
• IT Infocom From Dec-2017 To Nov-2018IT Support field engineer (Chandigarh)
• Pidilite Pvt ltd ( IBM Project) from July- 2017 to Nov- 2017 as desktop support engineer(Chandigarh).
• Finetech computer center from July-2016 To June-2017 IT Support field engineer (Chandigarh).
• AGS Transact Technologies Ltd from Dec 2015 to April 2016 as desktop support engineer(Sangrur, Patiala, Nabha, Punjab)
• J.M.C.S Service Engineer from Nov-2012 to Oct-2015 (Jagadhri).
• Bharat Electronics Ltd from Oct-2011To to Oct 2012 as Technical Apprentice (Panchkula).

• B.SC. IT Graduated, (2021) Lovely Professional University Phagwara, Punjab (Distance education).
• Full Time Three Years Diploma in Electronics & Communication Engineering from JAI Polytechnic, Adhoi, (2011) Ambala affiliated with Haryana State Board of Technical Education, Panchkula.
• Higher Secondary (2007)Board of School Education Haryana, Bhiwani.
• Secondary (2005) Board of School Education Haryana, Bhiwani.