Tej Sehdev

Being Master Trainer, Quality manager and NLP practitioner have a sound understanding of needed traits for workplace success and a powerful ability to train employees in improving those characteristics. With my training capabilities, I sync my knowledge with Quality control for best results. Offering 13+years of cross-functional and global experience in delivering optimal results and business value in high-growth environments. Responsible for creating and implementing training programs and overseeing the development of careers of peers. Set performance metrics, evaluate productivity, and help employees create long-term career plans within an organization.

2022-04 – 
2023-04

2021-06 – 
2022-03

2020-04 –
2021-06    General Manager Learning and Development / Quality (Operations)
Dunzo, Bangalore

• Reporting to VP operations and CEO Kabeer.
• Managed team of 25 QA’s and 15 L&D associates
• Strategized Learning and Development basis on ROI model, brought below changes:
 CSAT was picked from 3.5 to 4.25
 Transfer rate reduced from 8% to 5%
 QOC increased from 88% to 95%
• Accountable for curriculum design, delivery and measuring program specific goals and learning outcomes.
• Work with client partners to conceive and develop complex learning models to address current learning gaps or deliver on new learning expectations.
• Overseeing and understanding gaps in the current programs and improvise the same on stakeholder requirements and market expectations.
• Collaborated with learning heads to establish appropriate standards and benchmarks in curriculum, analyze and present the achievements to stakeholders.
• Identified, liaison and manage external academic consultants hired for program specific requirements.
• Working with the content team and learning heads to develop appropriate assessment frameworks to gauge the effectiveness of ongoing programs.

Chief Manager Learning and Development – SLP and CSCM
Reliance Retail, Mumbai, Maharashtra
• Developed 30day training plan for SLP and CSCM team, I carried out TTT batch and then my Team too it ahead
• Brought in skill development institute – Anudip Organization. I developed the customized content and delivered TTT to Anudip Org. They carried out the batched ahead.
• Did DISC profiling for 247 ALPO’s and 12 States heads
• Developed the process content for Zonal heads on Loss and prevention 
• Facilitated training session for 900 people on critical thinking, communication skills, Decision making and interpersonal skills

Senior Manager Learning and Development
Wellness Forever Retail , Mumbai, Maharashtra
• Drove Learning and Development with the support of 12 team members reporting to me.
• Identify, create, facilitate and execute investment. Ensuring all resources in the assigned areas are aligned and equipped to implement the strategy.
• Made buy/build decision for development and deployment of learning assets
• Lead the development, customization and sourcing of content for capability development programs. ( Redesigned program like Manthan for Store Manager, Udaan for Area Managers and Neev for Shift supervisor)
• Identifying learning through Dashboards
• Managed E-learning LMS called LAMP at Wellness forever, also have hands-on of VILT.
• Using ADDIE, 360deg analysis model and Kirk Patrick model pre and post analysis is done for every business required training.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Lead initiatives to re-engineer and improve existing learning process.
• Developed fresh transformational program for all at Wellness forever, called Eklavya, and 15 to 30days Floor Excellence program for Wellness for ever call center.
• Delivered training through blended learning.

• Created L&OD plan of Get Set Go: 
Get : 
1. In this phase, candidates will get their DICS profiling done
2. Then they will go through Assessment
3. Interview for the up-gradation.

Set: 
1. Candidates will go through a 9-month training journey.
2. They will get compulsory assignments.
3. 9 months journey is divided into 4 semesters. 
4. After 9 months they will sit for the panel interview.

GO:
1. If candidates will clear all the above parameters then they will go to the next position e.g: Store manager is ready to become Area manager. 
2. Or else they will sit again for a fast-track refresher.

• With the above journey, I successfully transformed 85 people's life.

• There are more projects I carried out for wellness forever, Like MBTI profiling for call center candidates and executing their 15days induction training plan.    

13+years of cross-functional and global experience in delivering optimal results and business value in high-growth environments. Responsible for creating and implementing training programs and overseeing the development of careers of peers