uday Karanjavkar
Technology / Internet
Services offered
Production Support Team Leader with expertise in incident resolution and cloud integration at Capgemini Technology Services. Proficient in Azure Application Insights and technical operations management, achieving significant reductions in downtime and improvements in service delivery. Demonstrated leadership in enhancing team performance and customer satisfaction in dynamic environments
Experience
- Directed production support team to ensure optimal maintenance of Azure-based enterprise applications. Oversaw incident management to troubleshoot critical issues and minimize downtime.
- Coordinated deployments with development, QA, and infrastructure teams for seamless release management. Implemented monitoring solutions using Azure Application Insights for proactive performance analysis.
- Managed workflow automation through Azure Logic Apps to enhance process efficiency.
- Handled escalated customer complaints professionally, achieving satisfactory resolutions. Created reports on team performance metrics, including response times and resolved cases. Provided training on new products and changes in existing services as necessary.
- Release Management, creating and deployment of Release Pack and Hot-fix using Visual Studio.
- Managed Windows Server environment for Developer, QA, Release build for newer version of product hosted on ESXI from VMware and web-portal, Windows Update Server Management.
Education
Graduation in Information Technology in Mumbai university
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