viraj deshpande

1. HCL Technologies:                                                                                                     (Aug.’18 – Till date)

Role: - Lead Engineer (Spanish Language Support)

• Working as Spanish Language support for HCL Domino Technical Team.
• Proofreading for Lotus Notes and Domino technical and process-related documents.
• Hands-on experience with the tools: Lotus Notes, Salesforce, Sametime, Service Now, Domino.
• Providing technical assistance through language support to EMEA clients in the Spanish language.
• Assisting technical teams to understand the queries of the client during meetings and calls.
• Creation of process-related documents and translation of those documents into the Spanish language for the clients.
• Testing of functionality and language of new versions of software and applications before their launch.
• Creation and Translation of KB (Knowledge-Based) Articles which help clients to understand the step-by-step process of the issue.  

1. IBM India Pvt. Ltd.:                                                                                                   (Oct.’ 16 – Aug.’18)

Role: - Technical language specialist (Spanish)

• Working as a bilingual translator for converting technical documents and verbal communication from Spanish to English and vice-versa.
• Providing the translations of the tickets raised by the client as well as the resolution given by the technical team.
• Conducting Spanish language training sessions every day for the team to understand and communicate with the Spanish technical team.
• Participating in knowledge transfer sessions, and conference calls as a mediator between two teams.
• Serve as an on-call translator for teleconferences as required. For ex: Handling daily huddle meetings and management meetings.
• Generating the daily, weekly, and monthly work reports and sending them to the Spanish technical team.
• Working on the tools like SICR, SCoAD, LCM, and CWP.

1. Tech Mahindra:                                                                                          (Dec’ 12 – Feb’ 14)

               Role: - Customer Support Associate

• Supporting Idea’s AP circle.
• Handling customer queries for Idea Cellular LTD.
• Replying to customers over e-mail with effective solutions.
• Preparing daily and weekly report and sending them to a higher authority.
• Managing the customer complaints through i-care and crystal software per defined priority.